I was so excited to work here- so interesting! But management just doesn't care about you or the failing product.
Pros
Great location in a beautifully designed building. All the snacks and drinks you can eat, free lunch, great healthcare benefits Nice colleagues who work hard: everyone outside of management is trying to do their best despite the company culture and product issues Fun quarterly sales dinners Cool industry, interesting clients and stories Self rewarding for clients you are able to help
Cons
All of upper management left in 2012/2013. False promises: convincing people to stay under false pretenses, offer salary increases and then redacting, hiring people into certain positions and then removing them. Unrealistic expectations: not providing the resources that employees need to do their jobs. Account managers managing 4-500 accounts with tons of manual work - nothing is automated. Understaffed writing/editing team as well as fulfillment teams >> very poor product offering. Most things are outsourced to people in the cloud for the lowest price possible instead of building technology from the ground up to make things work.....lots of duck tape everywhere you look. Continuous Pivoting: new products all the time with no roadmap for actual implementation or scalability or training to sell/use the products. Overpromising to desperate clients who have no where else to turn, charging them tons, and then not delivering on engagements with no remorse. I'd very confidently say there is a 30% efficacy rate. No communication: literally 0. No one knows the direction of the company, who is working on what, what is most important, when there are new product releases, when there are management changes. There is no communication for individual teams, no training, no continued educations, no sales meetings, no notification of commission plan changes. I literally had money retroactively taken out of my paycheck, a month AFTER they notified us of a change in the commission plan. No work culture: Just go to work, work as best you can with what you have, go home. Terrible politics: When an organization is fundamentally failing the claws come out. Everyone is out for themselves with little regard for others or their careers. This is Reputation.com 100%. Be really good at navigating the right people or flying under the radar of mid-management. They are looking for an exit: Upper management is working very hard to make the financials look as good as possible so someone (I'm not sure who!) will buy them/ they can IPO....whatever. It's abundantly clear everywhere you turn that they just don't care about renewal rates, quality products, efficacy, or employees. Let's not forget the lawsuits: they have had a class action lawsuit brought against them. I promise without a doubt that the glowing reviews are faked......let's not forget what Reputation.com does to make money. Overall: Work here if you really need a job, you'll make it out just fine and this is a brand name firm almost so it can help you to move up in Silicon Valley when you do leave. Don't work here if you have options and are looking for a long term career / career growth.