Is Reputation a good company to work for?

Reputation has an overall rating of 3.4 out of 5, based on over 490 reviews left anonymously by employees. This rating has decreased by 11% over the last 12 months. 54% of employees would recommend working at Reputation to a friend and 35% have a positive outlook for the business. The best reviews about Reputation have been left by employees working as Account Executive , Sales Development Representative (SDR) and Sales .

Does Reputation pay their employees well?

According to anonymously submitted Glassdoor reviews, Reputation employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Reputation. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Reputation?

54% of Reputation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Reputation 3.8 out of 5 for work life balance, 3.3 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Reputation?

Software Engineer (26) , Sales (17) , Sales Development Representative (SDR) (17) , Senior Software Engineer (16) , Account Executive (14) , Business Listings Coordinator (11) , Manager (10) , Customer Success Manager (8) , Managed Response Coordinator (8) , Anonymous (5) , Customer Success Manager (CSM) (5) , Director (5) , Marketing (5) , Coordinator (4) , Customer Success (4)

What are the pros of working at Reputation according to real employee reviews?

"Great culture and direction as a company." ((in 43 reviews)); "Great people that work there" ((in 38 reviews)); "work life balance is great" ((in 29 reviews)); "Great team and collaboration to help everyone succeed!" ((in 29 reviews)); "Benefits are great." ((in 22 reviews))

What are the cons of working at Reputation according to real employee reviews?

"Management was poor and ineffective" ((in 31 reviews)); "Lack of team cohesion and leadership" ((in 21 reviews)); "Constant executive turnover, mysterious layoffs with little or no communication about 'reorgs,' creating a culture of fear and uncertainty." ((in 9 reviews)); "The CEO always raves how this will be a US based company and you will never be dealing with someone outside of the US, but now they are outsourcing a lot of the work." ((in 4 reviews)); "Communication is inconsistent at best, and we're told of changes after they happen." ((in 4 reviews))

What are employees saying about Reputation layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Reputation layoffs and their outlook for job security at Reputation in 2026.

What are the top reviewed Reputation locations?

Redwood City , Scottsdale , Tempe , Chicago , Lehi , Phoenix , New York , San Ramon , Seattle , Purcellville , Mesa , Charlotte , Cleveland , Los Angeles , Dublin , Menlo Park , South San Francisco , Palo Alto , Rockville , Fort Lauderdale , Atlanta , Farmington Hills , Vernon , San Ramon Village

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Reputation

Reputation reviews about "pay"

35% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Senior management

3.1

Compensation and benefits

2.9

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

2.0

May 13, 2026

Uncertain Future for Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Cons

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

Reputation Response

Thank you for taking the time to share your feedback and for the many years you spent with Reputation. We're pleased to hear that you valued your coworkers and aspects of our benefits offering during your time with us. We also appreciate your candid feedback regarding organizational changes, communication, alignment, and the employee experience. While change is sometimes necessary to position the business for long-term success, we understand that it can be challenging for employees and can impact perceptions of stability. We remain focused on strengthening communication, improving cross-functional alignment, investing in our products and customer experience, and creating an environment where employees can do their best work. Thank you again for your contributions to Reputation and for sharing your perspective. We wish you much success in your future!

5.0

Feb 26, 2025

Great place to work

Coordinator

Recommend

CEO approval

Business Outlook

Pros

Great work life balance Good pay Excellent support in growth

Cons

I don't see any cons.

Reputation Response

Thank you for sharing your positive experience! We're thrilled to hear that you found Reputation to be a great place to work, with strong support for growth, work-life balance, and competitive compensation. We strive to create an environment where employees feel valued and supported, and it’s rewarding to know that your time here reflects that. We appreciate your contributions and wish you continued success in your career!

2.0

Jun 6, 2025

Once a good company, now totally lost. Morale has never been lower.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Hybrid work environment -Nice office and office perks -Flexible PTO -Many brilliant and kind people work here -Cutting-edge technology in some products -CEO makes attempts to be transparent and honest

Cons

-Weak benefits (no matching 401k, expensive health insurance) -Uncompetitive pay -Little to no recognition -No upward mobility(but always more work and responsibilities) -Hard work and good performance reviews result in more work, not more pay -Top performers and long-time employees are getting poached (due to better pay at competitors) -Executives hire their buddies and ignore others for promotions -Unclear vision (we say one thing then bend to whatever executive leadership, the board, or a customer asks) -High turnover and low average tenure -Continuously moving goalposts (good luck setting achievable goals) -Continuously changing performance review program and laughable performance raises (if any) -Large portion of bonus based on things out of your control -Devolving back into a sell-first, "customer is always right" mentality (desperate for money) -Leadership wants things done fast, cheap, and high-quality but doesn't understand you can't have all three -Leadership and HR talk the talk, but do not walk the walk when it comes to employee satisfaction. No one wants to admit that better pay would have a better effect on morale and satisfaction than any sort of "culture" building would.

Reputation Response

Thank you for being a valued member of our team for over five years. We appreciate you sharing both what’s working well, like our hybrid model, flexible PTO, and collaborative culture, and where we have room to improve. We also appreciate your recognition of our CEO’s efforts to communicate transparently. Your feedback reinforces the importance of open dialogue that we aim to uphold across all levels of the organization. We recognize your concerns around benefits, compensation, and career growth. While we don’t currently offer 401(k) matching, we regularly evaluate our offerings and recently moved to a provider known for low fees and ease of use. To clarify, our compensation strategy is grounded in trusted market data reflecting industry and regional benchmarks, not perception. That said, we know compensation is just one part of feeling valued, and we are continuing to assess how we recognize and reward performance across the board. We currently have a focus group brainstorming solutions in this area, among several others. Your assessment of our tenure and goal & performance review processes are a bit unexpected. Our average tenure is over 3 years which is generally not considered to be low in the tech space. Additionally, our goal & performance processes that were rolled out earlier this year have received positive feedback for their clarity, simplicity, and better business alignment. Nevertheless, we are always working on improving our programs related to career development and internal mobility. While not all change happens as fast as we’d like, your input helps us prioritize what matters most to our employees. We’re committed to listening, learning, and taking meaningful action to create a better experience for everyone here. Thank you again for sharing your experience and for being part of our journey. If you haven’t already, we encourage you to speak with your HRBP or manager directly to address your areas of concern. Your voice truly matters and it helps us grow.

4.0

Jan 5, 2026

Good

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Chill work life Good projects

Cons

Compensation and pay not up to market

Reputation Response

Thank you for the kind words about our culture and projects. We are glad those resonated with you. We recognize that compensation expectations vary and aim to stay as competitive as possible for a company of our size. We take compensation seriously and review it regularly. Feedback like yours helps keep that conversation active between HR and leadership. We wish you all the best ahead!

2.0

Sep 25, 2025

no thanks

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

training was pretty good ya

Cons

low pay, little flexibility, meh

Reputation Response

Thank you for your review and highlighting the Sales Development training program. We put a lot of care into setting our team up for success early on. We understand that compensation is personal to each individual. We benchmark compensation regularly to ensure we remain as fair and competitive as possible. We hope your next chapter brings the balance and opportunity you are looking for!

1.0

Dec 17, 2025

Ship has Sailed

Sales

Recommend

CEO approval

Business Outlook

Pros

Zero, company is circling the drain and revenue continues to go down

Cons

Low pay, Platform is unstable, customers leaving and so is all the talent. Last one to leave, turn the lights out as the Tech is no longer relevant. They are praying to be acquired for a dime. DO NOT work here, it's over at Rep.

Reputation Response

We understand that not every employee’s experience is the same, and we’re disappointed that your time at Reputation was not a positive one. While we respect that employees may have different perspectives, we do not believe this review reflects the experience of many of our employees or the direction of our business. We remain committed to investing in our platform, expanding our AI powered products and capabilities, supporting our customers, and building a workplace where people can succeed. We appreciate you taking the time to share your feedback. We will continue to evaluate employee input as we lean into ways we can improve our employee experience and better serve our customers.

4.0

Sep 18, 2024

Pretty good

Professional services consultant

Recommend

CEO approval

Business Outlook

Pros

Good WLB, decent pay. Remote workish

Cons

layoffs, no mobility, stock option not worth much

Reputation Response

Thank you for sharing your honest feedback. We're glad to hear that you value the work-life balance, competitive pay, and hybrid work environment that the company offers. These are areas we consistently strive to maintain and improve, knowing how important they are to fostering a healthy work environment. In terms of mobility within the company, we're committed to identifying opportunities for growth and development for our employees. We are actively working on enhancing internal career paths, and your feedback is helpful as we evaluate how we can improve this further. We encourage you to speak with your leader about opportunities available for you right now and if you have any additional questions or concerns, you should reach out to your HR Business Partner. We understand that organizational changes can be challenging for some, but we continuously aim to provide stability and competitive compensation packages to reflect the value our employees bring. We will certainly keep your concerns in mind as we assess ways to strengthen the overall employee experience. We encourage you to continue sharing your thoughts as we grow together, and thank you for being part of the team.

3.0

Sep 25, 2024

Good visibility

Lead qa engineer

Recommend

CEO approval

Business Outlook

Pros

Average opportunity with decent pay

Cons

Working in different time zones tough

Reputation Response

Thank you for your honest feedback. We're glad to hear that you recognize the visibility and opportunities within the company. We understand that working across multiple time zones can present challenges, especially in terms of collaboration and balancing workloads. To help mitigate these challenges, we encourage open communication with your team and leadership. We’re continually exploring ways to improve coordination and flexibility for global teams, whether through better scheduling practices, clearer expectations, or additional tools to streamline collaboration. Your input is valuable as we look for ways to improve how we work across regions, and we encourage you to share any suggestions that might help us address this challenge. Thank you again for your contributions and for being a part of our team.

2.0

Mar 19, 2025

Lack of Growth and Concerning Leadership Practices

Csm manager

Recommend

CEO approval

Business Outlook

Pros

- Talented and hard working colleagues who are committed to their roles. - Exposure to Reputation Management industry & SaaS environment - Flexible PTO & flexible working schedules

Cons

- Growth opportunities are extremely limited, with leadership frequently hiring external candidates sourced through personal connections rather than considering internal candidates for advancement - Leadership changes in CS have contributed to an environment where employees feel under valued and under supported - Multiple leaders/ middle managers have raised concerns about gender equity and workplace culture, yet these issues remain unaddressed - SLT & HR have been made aware of these concerns by numerous leaders who have since left, but meaningful action has not been taken - Concerning budget cuts in CS have led to layoffs and stagnant wages, causing current employees to have increased workloads without additional compensation - Variable pay KPIs often change without notice making it difficult for employees to reach their goals and earn their full bonuses

Reputation Response

We appreciate your feedback and your recognition of your talented former colleagues and Reputation's flexible working programs. We are disappointed to hear about your other experiences as they do not align with the standards we strive to uphold. We take your concerns about growth opportunities, workplace culture, leadership, and inclusivity very seriously. The company has recently rolled out an enhanced annual performance review process that fosters more productive conversations between leaders and employees about performance and growth opportunities. We've also identified two key projects for this year, which include delivering manager capability and leadership effectiveness training, as well as developing and implementing a career growth and development framework. Senior leaders and HR continue to listen to employee feedback and implement changes that acts on this feedback, however, change is a continuous process and can sometimes take time. Reputation is committed to fostering a respectful and inclusive work environment, and we encourage open and honest feedback to help us improve. We are disappointed that you feel your concerns were not addressed appropriately. Our leadership and HR teams continuously work to ensure that all employees feel heard and supported, and we remain committed to investigating and addressing any issues raised where needed. We appreciate your contributions during your time here and we wish you much success in your next opportunity. If you would like to discuss your concerns further, we encourage you to reach out to our HR team directly at peopleops@reputation.com.

Viewing 1 - 3 of 38 Reviews

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United States

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United States

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QA Automation Engineer II

Remote

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Account Executive, Mid Market

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United States

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Uncertain Future for Company

Great place to work

Once a good company, now totally lost. Morale has never been lower.

Good

no thanks

Ship has Sailed

Pretty good

Good visibility

Lack of Growth and Concerning Leadership Practices

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