ResultsCX reviews

3.5

63% would recommend to a friend

(1,976 total reviews)
avatar

Gautam Thakkar

58% approve of CEO

58% positive business outlook

ResultsCX has an employee rating of 3.5 out of 5 stars, based on 1,976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ResultsCX employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
3.0
Jan 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Friendly colleagues who are always willing to help You learn a lot of transferrable skills Work from home

Cons

Low pay for the amount of responsibility Extremely low amounts of PTO and no paid holidays Short, rigid breaks Can lose health insurance as a full-time employee if you don't consistently work 32+ hours a week (I believe it was 32, or one full day off) as a result of the "Empowerment Program." This makes it difficult to care for your needs outside of work without risking losing your benefits. Training was not thorough enough. You will need to learn most of what you need to know to be successful while taking live calls with customers, making it a very difficult transition period from training to production.

1.0
Dec 23, 2022
Recommend
CEO approval
Business Outlook

Pros

-Its remote -They pay for your licensing -Good supervisors

Cons

- They give you the run around about your commissions DON'T WORK FOR THIS COMPANY IF YOU DON'T MIND BEING PAID THE CORRECT AMOUNT OR NONE AT ALL!!! - You don't receive that much from selling the insurance plans, your mainly just getting paid hourly which is 21 an hour but that's not nothing when they take out a crap load for taxes - Hard to reach HR about pay rate issues - Always have tech issues - NO JOB SECURITY I REPEAT NO JOB SECURITY !!! At the end of AEP they just fire you esp. if you didn't sell that many plans. - Get your licensing and move on to another company save the time from getting treated like crap. - Hard to sell insurance plans since they only hire temps, most of the temps don't know what they're telling people who are calling in, so you have to deal with mad people and clean up their mess. - READ ANYTHING YOURE SIGNING WHEN THEY SEND ONBOARDING PAPERWORK!!! THEY WILL TRY TO CHEAT YOU OUT ON BONUSES AND COMMINSIONS P.S : At the start of AEP my WHOLE TEAM & I had received a email from one of the agents who worked in our site, and he was upset about the pay rate had quit and found another job since he's been selling insurance for many of years. I had brushed it off thinking they wouldn't do it to me...but unfortunately they did. You can do everything right for this company and they still won't allow you to receive what is owed to you.

1.0
Oct 2, 2014
Recommend
CEO approval
Business Outlook

Pros

Steady paycheck but there is nothing at all good to say.

Cons

This is literally the worst place I have ever had the misfortune of working. The supervisors are constantly changing, the upper management went through major changes in my 6 months there, and they make you fight for your hours because they only count the hours you're logged into the phone. No bathroom breaks, you must have a doctor's note for an excused absence and you're only allowed 2 per 6 months (aside from things like court or other legal obligations), and they work on a point system that is designed for employees to fail. You get no time off, no benefits, rare overtime, and unless you work in PCS you'll make 9.00 an hour without any hope for a raise or internal transfers, despite what they might tell you. Unless you are in dire straits, homeless, deranged, or suicidal, do not apply here and instead run headfirst into traffic.

Viewing 10 - 12 of 1,976 Reviews

Glassdoor has 2,268 ResultsCX reviews submitted anonymously by ResultsCX employees. Read employee reviews and ratings on Glassdoor to decide if ResultsCX is right for you.