Ricoh Canada reviews

2.6

40% would recommend to a friend

(381 total reviews)

Mike Fast

43% approve of CEO

34% positive business outlook

Ricoh Canada has an employee rating of 2.6 out of 5 stars, based on 381 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Ricoh Canada employee rating is 32% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

381 reviews
1.0
Feb 4, 2021

Favoritism at its best

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Only Pro is you get mediocre benefits (which is not even good, and they keep on increasing charges for benefits you get every year)

Cons

If you know Some Manager (your friend or relative) you don't need to be worried about anything and this is the best company for you or get ready for hard conversation with your manager regarding what you just finished and customer complained about it few days ago when his favorite employee was there for service. At most he'll say to your face, this is your responsibility now since you was there just now. Guy racially abused his team mates on customer site while working and get away with it, with promotion to Team Lead (Coz he's nephew to some big manager) and few guys (out of those got racially abused) laid off couple of weeks after since they reported to their manager and that manager told them not to reach HR and they trusted him. Guy joined the company and as soon as he finished his probation period got promoted to Manager (well again he's close friend of the Senior Manager who's hiring for Manager position) No career advancements for you, since only person getting promotion (if someone leaves or retires) is 1% coz you know there's always someone who knows some manager and he's going to get promotion and good package, no matter his qualifications or skills. Well if you want to work in this kind of environment, go ahead, and I wish you best of luck.

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Ricoh Canada Response
5y
Thank you for taking the time to post a review. We are sorry that you did not have a positive experience while working at Ricoh. Ricoh has very strict policies that prohibit discrimination in all forms and we offer many ways for employees to report such incidents. We wish you would have notified us of your concerns while working at Ricoh. Since your comments are not in line with our values and culture, we encourage you to contact us at hr@ricoh.ca so we may investigate the matter further.
1.0
Oct 22, 2020

Horrible Employer

Recommend
CEO approval
Business Outlook

Pros

Senior Management would come up from head office to visit and speak to satellite offices. The Management would give detailed updates regularly.

Cons

This company was in a tailspin when I worked there. Their internal tools were a complete mess. They purposefully were understaffed and this created a difficult work environment.

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Ricoh Canada Response
5y
Thanks for taking the time to provide us with your feedback. We’re glad to see that you recognize the efforts of our management to stay connected and involved. Our senior management team is committed to staying connected with employees by communicating and gathering feedback through various mechanisms including visiting branches when possible. We’re sorry to hear that you did not feel that you had a positive experience while at Ricoh. The company has implemented changes that were critical in adjusting our structure to support our changing customer needs. While we have gone through these changes, we have made our best effort to make seamless transitions and remain transparent throughout the process. We assess staffing levels on a regular basis to ensure we have the appropriate resources within the organization. We review our internal tools and processes on a regular basis and value our employees’ input to promote continuous improvement and we wish we had the opportunity to address your concerns while you were with us. We assure you that we value each and every one of our employees, and their feedback. Thanks again for voicing your concerns and allowing us to develop more as a company.
2.0
Dec 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Great team dynamic, very helpful team members and immediate supervisor

Cons

Bloated middle management, poor communication between departments. Low pay for the work(they say its competitive but just because everyone else is paying low wages doesn't make it right) and a confusing benefits structure

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Ricoh Canada Response
6y
We are glad to hear that you enjoy working with your team and managers here at Ricoh, as we are committed to creating a positive and welcoming work environment for all our employees. With regards to your comments about management, we regularly review our processes to improve efficiency and strive to create a coherent form of communication among the several departments housed within Ricoh. With regards to the compensation and benefits plan, we regularly conduct analysis into the market and internally to evaluate our practices and remain competitive with the market. If you feel there are areas of the compensation plan that you would like to better understand, please feel free to reach out to your manager or HR Consultant to assist you with clarification. If you have any more specific comments about this or other matters we invite you to email hr@ricoh.ca and we can look into any possible areas on where we can improve. Our managers are very open to this type of feedback.
Viewing 13 - 15 of 381 Reviews

Glassdoor has 426 Ricoh Canada reviews submitted anonymously by Ricoh Canada employees. Read employee reviews and ratings on Glassdoor to decide if Ricoh Canada is right for you.