Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.7 out of 5, based on over 3,532 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 67% of employees would recommend working at Ritz-Carlton to a friend and 66% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

67% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 290 reviews)); "This job offered great pay and was straightforward." ((in 152 reviews)); "working with great people and teams in a environment with rich company culture." ((in 58 reviews)); "Great leaders and coworkers." ((in 49 reviews)); "Great company culture from Marriott and good HR." ((in 45 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 189 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 126 reviews)); "No work life balance in the food and beverage department" ((in 98 reviews)); "salary is low and very hard to get a promotion" ((in 89 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 62 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Saint Louis , Boston , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

Ritz-Carlton reviews

3.7

67% would recommend to a friend

(2,965 total reviews)

Hervé Humler

80% approve of CEO

66% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,965 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews

2.0

Jun 4, 2024

Inconsistent schedule, no transparency, no agency, unrepresented

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

•Decent insurance benefits for FT employees •Competitive wages

Cons

•Current turnover is abysmal, with no opportunities to transfer departments or seek promotion despite openings •Inflexible schedule; you don’t get to pick the time or days you work and your days off change from week to week •Labor budget cuts have resulted in less than full time hours for the last several months •Management is fickle and petty, choosing to care about different things on different days •Training is simultaneously too long and not comprehensive •Zero communication across departments, leaving you responsible for miscommunication with guests and zero ownership of faults by management

4.0

May 20, 2024

fun

Software engineer

Recommend

CEO approval

Business Outlook

Pros

good environment to work there

Cons

it gets very busy sometimes

5.0

Apr 30, 2024

Awesome Place to Work

Concierge

Recommend

CEO approval

Business Outlook

Pros

Fair pay + raises, good management

Cons

Can be very busy if you aren't used to this type of work

Viewing 133 - 135 of 2,965 Reviews

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Jobs at Ritz-Carlton

Assistant Maintenance Supervisor

Apartment Leasing Consultant

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Sound & Light Technician (Shipboard)

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Activities & Events Associate (Shipboard)

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Inconsistent schedule, no transparency, no agency, unrepresented

fun

Awesome Place to Work

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Jobs at Ritz-Carlton