Ritz-Carlton reviews

3.7

67% would recommend to a friend

(2,966 total reviews)
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Hervé Humler

80% approve of CEO

66% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Mar 26, 2021

Not what it used to be

Recommend
CEO approval
Business Outlook

Pros

Lateral possibilities and decent work-life balance

Cons

Management has veered away from the core principles the company was founded on

4.0
Jan 12, 2021
Recommend
CEO approval
Business Outlook

Pros

The most high-quality customer service training I've ever encountered. Exquisitely held standards. Incredible knowledge and experiences to draw from. Amazing guests.

Cons

Can easily become a toxic environment, especially when they put leaders in roles who don't deserve them. Can be high stress, especially as you acclimate to these really high standards. While most of the guests are wonderful (and way more than anywhere else I've worked), when they are bad, they are REALLY bad.

Viewing 205 - 207 of 2,966 Reviews

Glassdoor has 3,533 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.