Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.8 out of 5, based on over 3,534 reviews left anonymously by employees. This rating has been stable over the past 12 months. 67% of employees would recommend working at Ritz-Carlton to a friend and 66% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Ritz-Carlton?

67% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (56) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 292 reviews)); "Good pay very very good" ((in 151 reviews)); "working with great people and teams in a environment with rich company culture." ((in 60 reviews)); "Great leaders and coworkers." ((in 50 reviews)); "Great company culture from Marriott and good HR." ((in 44 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 188 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 134 reviews)); "No work life balance in the food and beverage department" ((in 100 reviews)); "salary is low and very hard to get a promotion" ((in 90 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Saint Louis , Boston , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

Ritz-Carlton reviews

3.8

67% would recommend to a friend

(2,967 total reviews)

Hervé Humler

80% approve of CEO

66% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,967 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,967 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews

1.0

Apr 9, 2019

Worst experience ever

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Absolutely no pros in that property where the leadership was extremely poor in many aspects

Cons

Everything was about cutting costs at every level, down to a certain point where the work of our team and colleagues was becoming chaos management on a daily basis. Guests are paying sometimes $2000 a night to receive the experience they would have in a Courtyard for a tenth of the price!

3.0

Mar 14, 2019

Not what I expected

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Training, culture, associates, benefits no more

Cons

Too Robatic, work life balance, lost touch in the hotelier aspect , compensation

4.0

Feb 18, 2019

Great place to work!

Server

Recommend

CEO approval

Business Outlook

Pros

Managers will recognize you if you get good feedback from guests. , the pay is not bad, There are always extra hours to work, overall positive atmosphere.

Cons

its easy to "live at work" per se. If you demonstrate to be a hard working individual who connects with guests and pays attention to detail, Managers will continually ask for you and it is easy to get burnt out.

Viewing 226 - 228 of 2,967 Reviews

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Jobs at Ritz-Carlton

Apartment Leasing Consultant

Assistant Maintenance Supervisor

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Worst experience ever

Not what I expected

Great place to work!

Top companies for "Compensation and Benefits" near you

Jobs at Ritz-Carlton