Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.8 out of 5, based on over 3,538 reviews left anonymously by employees. This rating has been stable over the past 12 months. 68% of employees would recommend working at Ritz-Carlton to a friend and 67% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Ritz-Carlton?

68% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (56) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (36) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 296 reviews)); "This job offered great pay and was straightforward." ((in 163 reviews)); "Excellent Training and knowledge of customer service" ((in 69 reviews)); "working with great people and teams in a environment with rich company culture." ((in 58 reviews)); "Great leaders and coworkers." ((in 49 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 188 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 126 reviews)); "No work life balance in the food and beverage department" ((in 98 reviews)); "salary is low and very hard to get a promotion" ((in 90 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 61 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Saint Louis , Boston , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

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Ritz-Carlton

Part of Marriott International

Ritz-Carlton reviews

3.8

68% would recommend to a friend

(2,970 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Career opportunities

3.7

Culture & values

3.6

Compensation and benefits

3.3

Senior management

3.2

Work/Life balance

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,970 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Sep 2, 2015

Training not up to par

Reservation sales specialist

Recommend

CEO approval

Business Outlook

Pros

Very friendly and open arm people! Very polite and keep with the culture of the company.

Cons

Promises of working with schedule not kept, not fully trained before thrown out onto the call floor. Threats of write ups become a constant negative impact during training period. Not a great deal of real-world issues gone through during training.

5.0

Sep 1, 2015

Front Desk Agent

Front desk agent

Recommend

CEO approval

Business Outlook

Pros

Working in a professional environment and learning formal verbiage.

Cons

Fluctuating schedule and variance in hours.

3.0

Aug 29, 2015

Spa Councierge

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

they provide free lunch and free uniforms.

Cons

they make you do the jobs of more than one person, sometimes you're doing the jobs up to 5 different peoples by yourself.

Viewing 2545 - 2547 of 2,970 Reviews

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Jobs at Ritz-Carlton

Assistant Maintenance Supervisor

Apartment Leasing Consultant

Spa Attendant (Shipboard)

United States

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Bar Server (Shipboard)

United States

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