Pros
This company is very true to their beliefs, my location lived and breathed it's dedication to making the guest happy and comfortable. The employees are treated exceptionally well by upper management and by their peers. There is a great deal of respect between staff members, even if they don't speak the same language. I had a really great experience with HR when I did encounter a problem. There seemed to be good opportunity to move up, or change departments if something wasn't working out. This company does seem to want everyone to succeed. Pay was very reasonable to what was expected, great benefits.
Cons
The beliefs of the company were repeated so often they began to feel like brainwashing. You are expected to be cheerful at all times and to cater your personality towards the customer even if they might have responded well to the real you. You are taught to use pleasant vocabulary and forced to make conversation with customers that always ended up sounding fake. You are also to required to coax facts and preferences out of guests by way of conversation making and enter it into a software system so that the company can better bater to their needs. It's CREEPY. I also received very little training for a job I had no experience with, and basically thrown in the water.
