They have an attendance policy that is really stupid. You get 3 ICE days a year. After 90 days you get two more. How can you only have 5 ICE days for a whole year? You cant even use ICE days on Holidays. So if you have an emergency on a holiday and you cant make it into work...its an un-excused absence. You can request days off, months ahead of time and you plan your vacation and it says your dates are "approved" then after you buy your plane tickets and make hotel reservations. Closer to your vacation time they say that they have no record of your time off request. And it's either too late to request it off, or the date is blocked off because to many people have already requested it off. So you have to cancel your non-refundable plane tickets and so on. Attendance is based on how long you're on the phone for your scheduled shift. If your brake or lunch is scheduled for 1:15 and you go over by 3 minutes, you don't get those 3 minutes back. Then it goes against your daily attendance percentage. Imagine that happens every break or lunch you have. That would be almost 10 minutes out of attendance for the day. If you fall out of a certain percentage for the week, then you get written up. Calls come in automatically so you cant finish what your're doing without taking yourself out of call flow...again screwing up your attendance percentage. It's always under-staffed because they can never keep employees long enough.
