Is Ritz-Carlton a good company to work for?

Ritz-Carlton has an overall rating of 3.7 out of 5, based on over 3,531 reviews left anonymously by employees. This rating has been stable over the past 12 months. 69% of employees would recommend working at Ritz-Carlton to a friend and 67% have a positive outlook for the business. The best reviews about Ritz-Carlton have been left by employees working as Intern , In Room Dining Server and Food Runner .

Does Ritz-Carlton pay their employees well?

According to anonymously submitted Glassdoor reviews, Ritz-Carlton employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Ritz-Carlton. This rating has been stable over the past 12 months.

How satisfied are employees working at Ritz-Carlton?

69% of Ritz-Carlton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ritz-Carlton 3.2 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Ritz-Carlton?

Server (116) , Front Desk Agent (80) , Server/Waiter (55) , Bartender (54) , Concierge (53) , Intern (44) , Hostess (38) , Internship (35) , Guest Relations (34) , Manager (30) , Sales Manager (30) , Banquet Server (29) , Guest Experience Expert (29) , Cook (28) , Loss Prevention Officer (26)

What are the pros of working at Ritz-Carlton according to real employee reviews?

"Great benefits and inspired by peers daily!" ((in 294 reviews)); "Good pay very very good" ((in 159 reviews)); "Excellent Training and knowledge of customer service" ((in 72 reviews)); "working with great people and teams in a environment with rich company culture." ((in 51 reviews)); "Great leaders and coworkers." ((in 50 reviews))

What are the cons of working at Ritz-Carlton according to real employee reviews?

"Hours constantly changing and poor management" ((in 187 reviews)); "Long hours and dealing with anger guest who think the world is owed to them." ((in 127 reviews)); "No work life balance in the food and beverage department" ((in 97 reviews)); "salary is low and very hard to get a promotion" ((in 91 reviews)); "Managers do NOT try to work with your schedules or outside life" ((in 60 reviews))

What are employees saying about Ritz-Carlton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ritz-Carlton layoffs and their outlook for job security at Ritz-Carlton in 2026.

What are the top reviewed Ritz-Carlton locations?

Naples , Santa Barbara , Orlando , New York , Miami , Washington , Sarasota , New Orleans , Dallas , Atlanta , Charlotte , Amelia Island , Laguna Niguel , Greensboro , Truckee , Key Biscayne , Los Angeles , Half Moon Bay , Denver , Fort Lauderdale , San Francisco , Chicago , Dana Point , Boston , Saint Louis , Avon , Rancho Mirage , Marina del Rey , Philadelphia , Marana

Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,964 total reviews)

Hervé Humler

80% approve of CEO

67% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Aug 9, 2017

Credit Manager

Credit manager

Recommend

CEO approval

Business Outlook

Pros

The Ladies and Gentlemen working there with the complete Guidance Team. Development plans and genuine care of the employees. A lot of diversity.

Cons

High turnover and high cost of life. Pay is in USD and life on island is in KYD thus there is a foreign exchange loss in every transaction.

5.0

Jul 27, 2017

Hospitality Industry

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent training and benefits for employees

Cons

Need to hire more locals and provide growth to the local community

5.0

Jul 17, 2017

More than just a job

Guest relations

Recommend

CEO approval

Business Outlook

Pros

Hotelier works hard but always are low paid in any country. The Ritz-Carlton is the best place to be if you want to proceed with your burning passion for service and fantastic coworkers. This will be your second home. You'll get to meet with many guests, and learn to grow into a true ladies and gentlemen.

Cons

If you are looking for high pay, it would be the wrong place to be looking into. But be confident that you'll wall out of this place with much more than good salary. Long, but exciting hours of work.

Viewing 2800 - 2802 of 2,964 Reviews

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Ritz-Carlton

Ritz-Carlton reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Credit Manager

Hospitality Industry

More than just a job

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