Ritz-Carlton reviews

3.7

69% would recommend to a friend

(2,962 total reviews)
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Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.7 out of 5 stars, based on 2,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Jul 8, 2010
Recommend
CEO approval
Business Outlook

Pros

I suppose it always depends on the team you work on, no matter what company you work for, and I happened to work on a great team. The director was passionate about what she did and the other HR administrators always extended a warm hand whenever I needed help. Even though I was only an intern, I felt like I was apart of the team. I felt empowered and that I mattered. They do a great job at orientation and training and they set up these milestones (six months, one year, etc) and see how you are progressing in your role and in your personal career goals.

Cons

I feel like they streamline positions for a reason, the reason that if they do happen to lose that person in that role it wouldn't take too much of an effort to find someone else to fill the same role.

4.0
Jun 14, 2010
Recommend
CEO approval
Business Outlook

Pros

Friendly Management, Friendly Co-Workers, Promote from within when applicable, Great Pay and pretty good health benefits, performance driven

Cons

The business landscape is constantly changing, they do not look at education or past experience for promotions, some of the Manager's know what they are doing and some do not have the faintest idea how to work with employees let alone interacting with guests

4.0
May 17, 2010

Great Company Loyalty and Values

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I learned a tremendous amount of valuable lessons in leadership and loyalty while working at The Ritz-Carlton. The high levels of customer service and expectations that come with being immersed in the culture is something that I will carry with me for a lifetime. It's a way of life.

Cons

The one huge con to working here is the lack of work-life balance. It's hard to balance it when you work in an environment that is open 24/7/365.

Viewing 2929 - 2931 of 2,962 Reviews

Glassdoor has 3,527 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.