Ritz-Carlton reviews

3.8

68% would recommend to a friend

(2,969 total reviews)
avatar

Hervé Humler

80% approve of CEO

67% positive business outlook

Ritz-Carlton has an employee rating of 3.8 out of 5 stars, based on 2,969 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ritz-Carlton employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Sep 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Very friendly and open arm people! Very polite and keep with the culture of the company.

Cons

Promises of working with schedule not kept, not fully trained before thrown out onto the call floor. Threats of write ups become a constant negative impact during training period. Not a great deal of real-world issues gone through during training.

2.0
Aug 14, 2015

front desk agent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

promotes from withinm great traiining

Cons

horrible guests, poor management, not enough staff, high turnover

5.0
Aug 11, 2015
Recommend
CEO approval
Business Outlook

Pros

Great teamwork environment. Most employees are happy to be at work and really love what they do! Flexible when it comes to vacation time and scheduling.

Cons

It can be hard to move up within the company if you are not willing to move across the country. The insurance is also very expensive!

Viewing 292 - 294 of 2,969 Reviews

Glassdoor has 3,537 Ritz-Carlton reviews submitted anonymously by Ritz-Carlton employees. Read employee reviews and ratings on Glassdoor to decide if Ritz-Carlton is right for you.