Ross Stores reviews

3.2

51% would recommend to a friend

(11,193 total reviews)
avatar

Jim Conroy

64% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
2.0
Feb 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Should you be lucky enough to actually have a good manager (they are few and far between) you can learn a lot about brick and morter retail and merchandising.

Cons

They promote people without any management training and never get around to training them. Terrible managers are kept on for years (even when those under them consistently leave) and even promoted. I reached out to my VP multiple times that I was having issues with my manager and was ignored and patronized. Culture is extremely catty and unsupportive. Assistants have zero ownership of their businesses, are expected to work ridiculous hours, and aren't compensated fairly. One of my coworkers was managing 60% of the business as an assistant while her buyer spent all day planning her wedding. Upper management changes their minds on a whim and expects everyone to just follow suit, a couple months later they want to know why it happend - there's no accountability on upper management. The office is outdated, the company has zero drive to innovate or get with the times, and honestly. For the record, I resigned and left on good terms. Since then I know over a dozen people who have followed suit. They treat their assistant buyers horribly and expect them to just accept it. They also refuse to negotiate on salary unless you threaten to leave and have another offer in hand.

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Ross Stores Response
8y
We hold our Managers to high standards, and what you’ve described here does not reflect the conduct we expect from our managers or management training we provide. If you would like to discuss further, please email us at customer.service@ros.com with the best number to reach you at and we would be happy to give you a call back. We appreciate you bringing this to our attention and will use the feedback to help our managers understand what’s expected of them and why.
1.0
May 12, 2017
Recommend
CEO approval
Business Outlook

Pros

Discounts are fair plus there are seasons of double discount resulting in a total 40% discount! ... thats about it.

Cons

Terrible treatment of employees, Crap hours, THEY TEACH YOU NOT TO CARE ABOUT CUSTOMER SERVICE, ITS ALL ABOUT SPEED! Just above minimum wage, Heavy workload, Stockroom is like a literal sweatshop... I CAN GO ON AND ON! WORST JOB I HAVE EVER HAD.

3.0
May 5, 2017

Pays well but company is in the dark ages

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great bonus payout, nice people, reasonable hours, pride in working at such a quietly successful company

Cons

Patriarchal. Ridiculous amounts of approvals, even on seemingly trivial matters. This is so demoralizing and deflating for employees who were excited about their ideas and solutions. "Technology" is like a time machine to the 1990s.

Viewing 58 - 60 of 11,193 Reviews

Glassdoor has 11,717 Ross Stores reviews submitted anonymously by Ross Stores employees. Read employee reviews and ratings on Glassdoor to decide if Ross Stores is right for you.