Ross Stores reviews

3.2

51% would recommend to a friend

(11,194 total reviews)
avatar

Jim Conroy

64% approve of CEO

47% positive business outlook

Ross Stores has an employee rating of 3.2 out of 5 stars, based on 11,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ross Stores employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

11K reviews
3.0
Jun 12, 2015
Recommend
CEO approval
Business Outlook

Pros

1) learn new things everyday to help you grow within the company. 2) Easy to move up in the company if you work hard. 3) Employee discounts from 10 to 40 percent off. 4) Great people to work with.

Cons

1) I feel that they underpay their associates and management team. We work hard. 2) Associates can only get 25 hours per week. 3) Sometimes we are understaffed due to having to cut shifts to save payroll.

2.0
Aug 29, 2014

I don't know why I stayed here almost 5 years

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the coworkers are great to be around and work with. Many of them I consider to be family. Schedule flexibility is ok when you go to school or have another job

Cons

Where do I start with the cons???! I have been here for over 3 years and raises are horrible I went from 7.25 to 8.50 in 4 years. When I went from cashiering to front end supervisor I asked if I would get a raise and they said no for what? FES's have a lot more responsibility than just cashiering. Lack of communication is pretty obvious with the managers and now that we got that people works going on scheduling sucks we're always short handed and have to deal with all the customers complaining because we don't have enough cashiers because people works scheduled everything wrong. People call out or do no shows and they get away with it all the time. Closing at midnight is so stupid. I have gone to other ross stores around those times to see how it is and literally there are maybe 1-5 customers in the store. Instead of wasting money on keeping the store open so late they should go back to closing it at 9:30 and guarantee the employees better hours and not to mention security and safety. There are a lot of crazy people out there at that time and the loss prevention specialists can't even stop a customer from shoplifting. Why should I put my life at risk by staying out so late if I know I can't be protected? I think that the whole part timers not being able to work more than 25 hours is ridiculous. Ross makes so much money everyday I don't understand where the money goes. They also hire so many people and the ones that have been there working for a long time and have shown to be hard working get their hours cut to maybe working one day in a week and the new hours are given to all the new people. This is the MAIN reason people are always quitting or just not showing up at all and I don't blame them. When I quit this year I will not be going back, not even to shop. How I've managed to stay working there for so long is beyond me.

2.0
Sep 3, 2023
Recommend
CEO approval
Business Outlook

Pros

- discount, especially the double discount every three months. - sometimes you get to snag the new stuff before other people. - my store in particular is good with time off.

Cons

- rude impatient customers. - understaffed, we usually only have one main cashier with one backup. - UNDERPAID. heavily. got started at 11, been here for over a year and now make 11.26. ridiculous. - cleaning up after grown adults is tiring after awhile. people don’t know how to put things back or put clothes back on the hanger/off the floor. - mentally exhausting dealing with disrespect from customers, especially when you’re barely getting paid minimum wage.

Viewing 61 - 63 of 11,194 Reviews

Glassdoor has 11,718 Ross Stores reviews submitted anonymously by Ross Stores employees. Read employee reviews and ratings on Glassdoor to decide if Ross Stores is right for you.