Russell Cellular reviews

2.9

45% would recommend to a friend

(749 total reviews)

Jeff Russell

60% approve of CEO

41% positive business outlook

Russell Cellular has an employee rating of 2.9 out of 5 stars, based on 749 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Russell Cellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

749 reviews
2.0
Sep 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Good entry level position for sales Good benefits early on in your tenure

Cons

Poor pay structure (WSR'S are capped at $10 unless you move up in management) and the company trends to hire outside the company for open management positions Poor leadership choices from the company (my current manager has been here for about 3 months and I still have to tell her how to do basic store functions, and I was able to do these functions by myself for the 2 months we did not have a manager in the store) Management at the store level have little power to do anything to solve customer service related problems Company feels they need to give the same level of coaching to employees that regularly hit and exceed their goals as with the the employees who don't hit their goals Management is not very approachable with problems or concerns, and you get the feeling they don't really care all that much about how you feel. No cameras and very little security in the buildings (although I hear this is changing soon)

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Russell Cellular Response
10y
Dear Former Employee, Thank you for your review. We value your honest feedback. The new hourly wage review program was put in place to assist all store sales team members. You were in a position to receive four wage reviews in a two-year period, up from just two wage reviews in a two-year period on the old compensation system. This allows employees to get to a higher wage in 50% of the time. If you felt your concerns were not being taken seriously by your management team, you should have reached out to your HR department. We want our employees to have a positive experience while working for RC.
4.0
Sep 11, 2015

Quirky But Not Bad

Recommend
CEO approval
Business Outlook

Pros

Great atmosphere. Friendly upper management. Relaxed job. Not too stressful. Indoors.

Cons

Sometimes the management is not very organized or on top of things. Customers can be stressful when they are actually just upset at verizon, however you are the one they take it out on. Company is very "Budget Oriented"

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Russell Cellular Response
10y
Dear Current Employee, Russell Cellular appreciates your review! If you ever feel you are not having a positive employee experience, please reach out to your HR department.
5.0
Aug 31, 2015

Amazing Company

Recommend
CEO approval
Business Outlook

Pros

Good Base. Plus Commission. Advancement Opportunities.

Cons

Overcoming the stigma of being a Indirect Agency.

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Russell Cellular Response
10y
Dear Current Employee, Thank you for taking the time to review RC. We are glad to have you as an employee! Showcasing skills sounds like a great idea!
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Glassdoor has 754 Russell Cellular reviews submitted anonymously by Russell Cellular employees. Read employee reviews and ratings on Glassdoor to decide if Russell Cellular is right for you.