Pros
Almost everyone I have spoken to at corporate hq has been competent as well as friendly. The individuals I have spoken to at corporate hq appear to understand that a happy and healthy work environment is a productive environment. And that the first step towards achieving that goal is accomplished through quality hiring.
Cons
There has been a culture of both neglect and intimidation at the Lansing location for as long as I have been with the company, even the slightest hint of dissent is often met with obstinance or even hostility. Communication with the corporate office seems to be ineffectual do to the way in which information is routed and prioritized. There is little leeway for creative problem solving as most solutions are dictated top down with little to no nuance that would suggest an intimate understanding of total effect. There seems to be a complete lack of understanding among most the on site management staff as to how to empower people in a way that extracts the most productivity from them. The current approach is in no way conducive to long term goals and is bad business.