On to the Cons:
-This job has no work/life balance at all.
-They hire anyone.
-Call volumes are insane.
-Frowned upon anytime you have to go to the restroom or take a small break for a personal matter.
-Even if your internet goes out, and you notify them of the matter with verification; it is still counted against you.
-Their request off process is ridiculous. You have to send in an e-mail first; but you can only request off if you have PTO available. Let’s say you don’t mind taking a day off without being paid, your request will be denied.
-The only support you have is chat assist and sometimes they don’t even know answers to simple questions.
-Takes awhile sometimes to even get a response in chat support, but they want you to constantly check in with members every two minutes even though you’re still waiting on a response to your inquiry after 10+ minutes.
-They will hound you regarding checking in every two minutes.
-Also do not be late coming back from a break. Even if you are .11 seconds over they will contact you regarding going over your break.
This job micromanages heavily and honestly it effected my mental health heavily. I left my last job for the same reason. I love to work, but not under conditions where I will be constantly stressed out.
Plus the amount of work you have to do is insane for what you get paid.
I sometimes wonder what management does, that’s actually benefiting their employees besides sitting behind the computer watching the chats all day.
Almost everything requires you to submit a contact form, in order to assist members on certain inquiries.
Members sometimes get upset when you say this, but there is literally nothing the agents can do to speed up the process. It’s just way too much hassle and stress.
I also want to note that this is an “at-will” job. So they can fire you for any reason, no questions asked; so be mindful of that.
Overall maybe others can handle it; but all money is not good money.
