Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,372 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 43% of employees would recommend working at Safelite AutoGlass to a friend and 41% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Safelite AutoGlass?

43% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (219) , Auto Glass Technician (112) , Customer Service Representative (CSR) (108) , Store Manager (80) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (30) , Manager (29) , Master Technician (26) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"the pay is good and fair" ((in 226 reviews)); "benefits are good and lots of options" ((in 133 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 119 reviews)); "Flexible and good training" ((in 70 reviews)); "Decent pay and able to work from home." ((in 41 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 141 reviews)); "Long hours at times and weather is not always great" ((in 46 reviews)); "Some bad managers." ((in 46 reviews)); "No work/life balance" ((in 39 reviews)); "Senior leadership don’t know what they’re doing." ((in 29 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What are the top reviewed Safelite AutoGlass locations?

Columbus , Chandler , Rio Rancho , Phoenix , Dublin , Houston , Charlotte , Albuquerque , Hiawatha , Jacksonville , New York , Tampa , Braselton , Denver , Seattle , Orlando , Salt Lake City , Chicago , Kansas City , Cedar Rapids , Raleigh , San Antonio , Nashville , Richmond , Plano , Minneapolis , Atlanta , Albany , Mesa , Baton Rouge

Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,303 total reviews)

Renee Cacchillo

44% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Aug 14, 2024

Not bad

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People seem nice. Training is 30 days and system is scripted.

Cons

Can't not be 1 minute late, you will received a unexcused absence. You have to be good at selling product or you will be put on a 6 month warning period. Every if fthe customer say no, the company wants you to be persuasive. Tone on the phone has to be upbeat at all time or you get a coaching. You must ask every question no matter what. Scheduling the appointment is mandatory if not you get a coaching (even if the customer requested to waiting on schedule for the repair for whatever reason) Do not use any AUX you get in trouble. Do not use the wrong Aux, even if it was by accident, you will get in trouble.

Safelite AutoGlass Response

1y

We appreciate you providing feedback on your experience. At Safelite, we believe in great leadership and in treating each other with respect. We aim to provide coaching and guidance to help you reach your full potential. If you'd like to offer more feedback, please email us at PeopleDirect@safelite.com.

5.0

Aug 13, 2024

Great Company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

All Around is a great company

Cons

Salary could be a little higher

Safelite AutoGlass Response

1y

Thank you for taking the time to leave a review! We aim to hire the best and brightest people who have a service mindset, a caring heart, and a can-do attitude. It's great to hear you had a positive experience with Safelite associates and our culture.

2.0

Aug 12, 2024

You don’t get regular hours

Auto glass installer

Recommend

CEO approval

Business Outlook

Pros

Free coffee, water training, company car

Cons

You will never work 40 hours a week after training always less Management will look down on tou

Safelite AutoGlass Response

1y

Thank you for providing an insight into your experience. We know that our people power our performance and are working on updating our onboarding and training programs. If you'd like to share more feedback to ensure we can provide an environment for technicians to grow their careers, please email PeopleDirect@safelite.com.

Viewing 334 - 336 of 2,303 Reviews

Jobs at Safelite AutoGlass

Auto Glass Installation Technician Trainee

Auto Glass Installation Technician Trainee

Agency Service Representative