Safelite AutoGlass reviews

I remember first starting out thinking this was decent. I had a trip I had the flight and hotel booked for several months into the future. When I had first started I very clearly recall notifying them about the dates. Five months in advance, almost every month I'd pester them about getting the days approved. A week before my trip they decide to tell me they "couldn't accommodate" even though they clearly could pull some strings. (Seeing as how they did with a few other ladies, some doing "favors" for the married coaches in return believe it or not.) I was a great employee, got customer compliments, coach's complimented me, good monitor scores, I went the whole nine yards to make sure I was on good terms with everyone. I worked on the referral side, dealing with insurance. We were assigned out own "splits" (Insurance scripts we'd take.) My splits were some of the slowest they had. I was forced into taking sick days, and that would count against me getting put on a written warning. (Right before a final.) You're only allowed 7 or 8 occurrences before being put on a final, I was already on 5 due to their organization. The occurrences don't fall off for 90 days one by one, and with my horrible immune system, that was not lenient enough for someone dedicated to working for them wanting to have the warning fall off. I was forced to take 2 or 3 days off the same year because I had gotten sick, or they had dress coded me for the most absurd reasons. (Which is another thing, their dress code actually contradicts itself. I had worn leggings once on top of shorts, because you are only allowed to wear leggings as long as your crotch is "covered up." So, seeing as how shorts technically wouldn't be considered "shorts" with wearing both combined, I was still forced to go home and change. I did not have a car so transportation was tough, and they didn't seem to care. So I was forced to just take another occurrence and be put on a final.) A week before my final was about to fall off, I had needed a Sunday shift off they did not want to accommodate. Usually they are good with letting you off early on Sundays, because those are our slowest days. But for some reason this Sunday was "different" despite my slow splits. They did not care what so ever for what importance I had going on, so I was forced to take another occurrence. My coach said it WOULDN'T refresh it and "he'd see what he could do." I came back the following day to be told it WAS refreshed AND DOUBLED to 180 days with no tardies or absences. Seeing as how I needed future days off they were not willing to accommodate, I knew I was already bound to be let go and took it upon myself to leave. This company is at fault for me being put on the "Final warning" I was in the first place, and did not care what so ever or want to take responsibility for it. They claim to be "People Powered," but where is the "People Power" in that? If you have any other choices to work for any other call centers besides them, I strongly suggest you do. Do not even think of applying for "Sales" either, because their ethics on the Sales side is even worse. The quality of the glass they sell believe it or not is actually half the price they sell it for, and I was told that personally by one of their technicians. Don't even get me started on how they treat the techs too. They treat them even worse and pay them even less then the people sitting all day on phones. If you're going through insurance we can sucker you into going through Safelite if you don't have a shop in mind. And trust me, there are better shops out there that we can't tell you about. These are definitely not the ethics you want in a company. Not to mention the dress code I previously mentioned, it's way too strict. You have places like PayPal and GoDaddy that couldn't care less if you came into work with some flip flops and pajama pants. There's really no point in dressing in a suit & tie if nobody on the phone is actually seeing what you look like. Even their Sales manager applied to GoDaddy recently and doesn't even want to work there. A GoDaddy recruiter who applied to Safelite once even was told if someone doesn't want to work there, they just move on to the next person. They don't care about your personal well being and arrangements. They just want to make sure they have enough people to throw at the phones to answer.

No flexibility with schedule. Upper management micro manages employees out the door and are poor leaders at best. Expectations are to be accessible and return emails while on vacation. No reason to swear at someone during one on one meetings.