Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,370 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 43% of employees would recommend working at Safelite AutoGlass to a friend and 40% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has been stable over the past 12 months.

How satisfied are employees working at Safelite AutoGlass?

43% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (218) , Auto Glass Technician (111) , Customer Service Representative (CSR) (108) , Store Manager (80) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (30) , Manager (29) , Master Technician (26) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"Good pay and physically easy" ((in 231 reviews)); "benefits are good and lots of options" ((in 141 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 122 reviews)); "Flexible and good training" ((in 64 reviews)); "Very flexible can work from home if needed." ((in 46 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 145 reviews)); "Long hours at times and weather is not always great" ((in 48 reviews)); "Some bad managers." ((in 45 reviews)); "No work/life balance" ((in 42 reviews)); "Senior leadership don’t know what they’re doing." ((in 27 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What are the top reviewed Safelite AutoGlass locations?

Columbus , Chandler , Rio Rancho , Phoenix , Dublin , Houston , Charlotte , Albuquerque , Hiawatha , Jacksonville , New York , Tampa , Braselton , Denver , Seattle , Orlando , Salt Lake City , Chicago , Kansas City , Cedar Rapids , Raleigh , San Antonio , Richmond , Plano , Minneapolis , Nashville , Atlanta , Albany , Mesa , Baton Rouge

Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,301 total reviews)

Renee Cacchillo

43% approve of CEO

40% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews

1.0

Jul 2, 2025

Low Pay / Insane Metrics

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The ability to work from home

Cons

Low pay, insane attendance policy, (1 minute is considered late. Training was rushed and short and if you didn't pass an exam with 90% you were let go. Told we were only allowed a lunch break if we worked 8.5 hours a day and we were all scheduled for 7.5

Safelite AutoGlass Response

11mo

We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.

1.0

Jun 28, 2025

Probably the worst

Auto glass technician trainee

Recommend

CEO approval

Business Outlook

Pros

Overtime is offered pretty easily during busy season

Cons

Slow season you better have a backup opportunity or a wife that can support you during slow season

Safelite AutoGlass Response

1y

We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.

1.0

Jun 23, 2025

Keep looking 👀 for another job opportunity

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Paid Holiday PTO Early out (if available) DWOPS (if available)

Cons

No vacation, back-to-back calls with no time to breathe. No sick time. A false promise of promotion; for example, if retail is paused for four consecutive months, your development stagnates.

Safelite AutoGlass Response

1y

We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.

Viewing 139 - 141 of 2,301 Reviews

Jobs at Safelite AutoGlass

Fulfillment Center Lead | 1st Shift!