Safelite has proven to me and several other current and former employees that you're definitely not a valued employee...Now keep in mind i'm solely referring to the Call Center where I worked at over two years. Safelite isn't afraid to make it obvious that they can fill your shoes with a dozen other people in a heart beat. This goes for model employees, people that have no disciplinary action, tardiness issues, workers that are great at their jobs etc. If you've ever worked at a call center before you would know that the "Turn over rate" is ridiculous for most. Safelite in fact has one of the worst Turn over rates in call center history, and the reason for that is the bad management. They put the wrong people in the wrong positions which effects several people. I've personally have seen over seven managers either quit or get fired in less than two years. I have seen an inexplicable number of employees quit or get fired over the same amount of time. There's a reason why they can't retain people and that's in my opinion again because of bad management. Something almost any employee would think is valuable in the work setting is seniority, don't count on that here. I've witnessed brand new employees getting asked to fill positions that they are not higher qualified for over the employee with 1-2 years more seniority and higher qualifications which is why I personally quit. The same thing also happens when it comes to filling full time positions, there's literally no structure on how they fill new positions within the call center, they say everything is by KPI'S which is pretty much your stats on how well you're doing, but that's quickly contradicted when they put someone in a position that pays 2 more dollars an hour because they're struggling in sales, versus asking that an employee that's putting in 50 hours a week and literally stressing themselves out and asking several times to get put in that department but denied because they're more concerned about one person effecting they're overall numbers than they're employees well being.The training you receive once employed is just enough to get you by but you wind up finding out that half the things to tell your customers is a lie because you were never taught the correct answers. They just want to get as many bodies on the phone to fill the places where others have left as quickly as possible. To run you through your day to day work environment, you're a robot doing literally the same exact thing several several times a day every day until you leave or get fired, you're not kept in the loop when it comes to important company information which is another reason why I feel that you're not valued. In general the communication is bad, when it comes to the call center and the field, to important valuable company information circulating. As a whole the company is good and has good customer ethics, but within the call center and it's employees it's horrid. I can't speak for the field but would love to see a former tech, or dispatcher's review. I would highly advise you not to seek a career with Safelite at any of its call centers at least. Thanks for your time!
