It started off good. Now it's just a mess and a terrible place to be.
Pros
Good pay and flexible schedules. Good benifits but can be better
Cons
Pretty much everything previous employees has mentioned is true. The occurrence system (attendance) is outdated and terrible to long for term employees 1 occurrence can last up to a year and it is VERY easy for this to be the case. The tardy system is just a joke. If you are late even by a split moment they slap you with a full tardy (So might as well be late the whole 1-3 hours) Even if you are late from your lunch or breaks by a few seconds; you are slapped with a entire tardy. It isn't difficult to get 3-4 full tardies in a day. They are very strict about their policies to almost an inhumane level. Once a co-worker was having a terrible asthma attack, she was in obvious pain and in tears they didn't let her leave and kept her on the phones. She couldn't even speak. There have been ambulances that visit there every week, it seems. If you have a doctors note for obvious sickness they disregard the note, give you an occurrence and sometimes that leads to corrective actions/write ups and overall negative experience. There is really no room for personal or professional advancement. It seems as if they pick the people they "like" to promote and promote them. This leads to the problems of leadership that they are running into. My reporting manager would never do side by sides with me. It got to a point where she would come to the pod I sat in, in the lunch/break rooms, walking around the office and give me coaching's right there in front of everyone. Probably one of the biggest reasons I left. The front line customer care job does not entail any critical thinking and problem solving/multi tasking... Etc skills. If you want a challenging job, this is not for you. You would read a script at least 8 times in a single hour. The company also seems like it is working against it's current employees. They are super quick to get you on a corrective and super quick to terminate employment there after. Learn to work together and for one another. Celebrate occasions with our team. Have more team activities. Organize team events for every associates, not just the people who are in higher positions. My decision to leave was the best choice I have made to further my professional life. Don't waste to much time here.