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      Safelite AutoGlass

      Part of Belron International Limited

      Engaged Employer

      Safelite AutoGlass reviews

      3.1

      43% would recommend to a friend

      (2,303 total reviews)
      avatar

      Renee Cacchillo

      44% approve of CEO

      41% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.7

      Senior management

      Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jul 18, 2025

      On the fence

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I do like working here for the most part. I like the weekly pay, most of the customers are nice. It’s ok. The pay definitely needs to be better. Calls are back 2 back

      Cons

      Hourly pay, needs better management. Better training. They do throw you out to the wolves. There computer systems are horrible! You get in trouble for everything little thing! You have to call out for system issues and internet issues and they use your days off for it! Trying to pass your call evaluations is nearly impossible! And don’t forget about selling wipers lol

      avatar
      Safelite AutoGlass Response
      11mo
      We regret to hear about your negative experience and take your feedback very seriously. Our goal is to create a supportive and fair work environment for all employees, and we're sorry that you felt otherwise. We would appreciate the opportunity to discuss this further. Please reach out to PeopleDirect@Safelite.com with a detailed statement so we can address your concerns.
      1.0
      Jun 23, 2025

      Keep looking 👀 for another job opportunity

      Customer service specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid Holiday PTO Early out (if available) DWOPS (if available)

      Cons

      No vacation, back-to-back calls with no time to breathe. No sick time. A false promise of promotion; for example, if retail is paused for four consecutive months, your development stagnates.

      avatar
      Safelite AutoGlass Response
      1y
      We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
      2.0
      Jun 13, 2025

      Not Bad Not Good

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home.

      Cons

      If you don’t like to sell or persuade others to buy then don’t apply. You entire call existence in the department is to schedule an appointment and sell wipers always. They are always bringing up scripts to get more wipers sales and nothing more. You would have to manipulate your way into scheduling an appointment for someone who called for just quotes which makes this caller really frustrated.

      avatar
      Safelite AutoGlass Response
      1y
      We appreciate your feedback as we aim to be both a people powered and customer driven company. If you're willing to share more information on your experience, please email PeopleDirect@safelite.com.
      Viewing 256 - 258 of 2,303 Reviews
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      ReviewsSafelite AutoGlass reviews

      Glassdoor has 2,372 Safelite AutoGlass reviews submitted anonymously by Safelite AutoGlass employees. Read employee reviews and ratings on Glassdoor to decide if Safelite AutoGlass is right for you.