Is Safelite AutoGlass a good company to work for?

Safelite AutoGlass has an overall rating of 3.1 out of 5, based on over 2,372 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 43% of employees would recommend working at Safelite AutoGlass to a friend and 41% have a positive outlook for the business. The best reviews about Safelite AutoGlass have been left by employees working as Recruiter , Sales Representative and Assistant Manager .

Does Safelite AutoGlass pay their employees well?

According to anonymously submitted Glassdoor reviews, Safelite AutoGlass employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Safelite AutoGlass. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Safelite AutoGlass?

43% of Safelite AutoGlass employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Safelite AutoGlass 3.0 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Safelite AutoGlass?

Technician (254) , Customer Service Representative (219) , Auto Glass Technician (112) , Customer Service Representative (CSR) (108) , Store Manager (80) , Autoglass Technician (71) , Customer Advocate (48) , Repair Technician (34) , Warehouse Associate (30) , Manager (29) , Master Technician (26) , Assistant Manager (19) , Telephone Sales Representative (18) , Job Coach (17) , Senior Technician (16)

What are the pros of working at Safelite AutoGlass according to real employee reviews?

"the pay is good and fair" ((in 226 reviews)); "benefits are good and lots of options" ((in 133 reviews)); "The people you work with are great and if you have the work ethic its easy to get promoted" ((in 119 reviews)); "Flexible and good training" ((in 70 reviews)); "Decent pay and able to work from home." ((in 41 reviews))

What are the cons of working at Safelite AutoGlass according to real employee reviews?

"Management is poor and not supportive" ((in 141 reviews)); "Long hours at times and weather is not always great" ((in 46 reviews)); "Some bad managers." ((in 46 reviews)); "No work/life balance" ((in 39 reviews)); "Senior leadership don’t know what they’re doing." ((in 29 reviews))

What are employees saying about Safelite AutoGlass layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Safelite AutoGlass layoffs and their outlook for job security at Safelite AutoGlass in 2026.

What are the top reviewed Safelite AutoGlass locations?

Columbus , Chandler , Rio Rancho , Phoenix , Dublin , Houston , Charlotte , Albuquerque , Hiawatha , Jacksonville , New York , Tampa , Braselton , Denver , Seattle , Orlando , Salt Lake City , Chicago , Kansas City , Cedar Rapids , Raleigh , San Antonio , Nashville , Richmond , Plano , Minneapolis , Atlanta , Albany , Mesa , Baton Rouge

Safelite AutoGlass reviews

3.1

43% would recommend to a friend

(2,303 total reviews)

Renee Cacchillo

44% approve of CEO

41% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Safelite AutoGlass has an employee rating of 3.1 out of 5 stars, based on 2,303 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Safelite AutoGlass employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Aug 23, 2023

Decent pay, crap management.

Autoglass technician

Recommend

CEO approval

Business Outlook

Pros

Decent work- life balance You get to take home your vehicle.

Cons

It's all about passing the buck at this company. If a job needs to be rescheduled, it is the technician's fault, bad or faulty glass, technician's fault. Wrong part, the technician should've known what the right part was before they got to the customer despite having no control over what windshields or other glass is assigned to us. Management does not bear any responsibility for anything They constantly dangle raises over your head saying your numbers determine your outcome, but once you track your numbers and how many you do, you find out you've done more than what has been reported on documentation.

Safelite AutoGlass Response

2y

We appreciate you providing feedback on your experience. At Safelite, we believe in great leadership and in treating each other with respect. We aim to provide coaching and guidance to help you reach your full potential. If you'd like to offer more feedback, please email us at PeopleDirect@safelite.com.

5.0

Aug 9, 2023

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Everyone was very nice. My team and job coach are great! You get paid every week

Cons

All they care about is numbers, and making money. I just don’t really like the job. It was not what I expected. I really don’t see an opportunity to do something else with the company

Safelite AutoGlass Response

2y

Thank you for taking the time to leave a review! Our goal is to provide the tools, information and resources to position you for success, along with support and opportunity for a rewarding and fulfilling career. If you'd like to share more feedback to ensure we can provide an environment for representatives to grow their careers, please email PeopleDirect@safelite.com.

3.0

Jul 13, 2023

Little room for advancement.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

WFH is a nice perk. Pay and benefits are sufficient.

Cons

Little Room for advancement. Stagnant pay despite inflation

Viewing 295 - 297 of 2,303 Reviews

Jobs at Safelite AutoGlass

Warehouse Associate I

Warehouse Associate II

Seasonal Warehouse Associate II

Warehouse Associate II

Agency Service Representative