Sage reviews

3.5

63% would recommend to a friend

(5,261 total reviews)
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Steve Hare

70% approve of CEO

60% positive business outlook

Sage has an employee rating of 3.5 out of 5 stars, based on 5,261 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Apr 17, 2016

Worst Company Ever...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company has pens, telephones, employees, and desks with chairs. There are people who work here everyday. There are windows and doors in the buildings.

Cons

-Poor, technologically weak and outdated products -Cumbersome product development protocols -Excessive pressure to follow outdated and slow UK processes -Low pay -Unqualified VPs that have old ways of thinking -No future direction is evident -Poor communication among departments -Big blame game is encouraged everywhere -CYA mentality runs rampant -No innovation -Worst job experience ever

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Sage Response
10y
Thank you for taking the time to post your review. It is disappointing to hear that you have a negative outlook of Sage but we appreciate all employee feedback. As a current employee you will be aware that the past year in particular, we have been working hard to transform the business, and that the purpose of the transformation is to make us a stronger business which will allow us to operate more effectively and deliver more value for our customers. Our future focus is very exciting and we are confident that our partnerships we are growing will continue to help us deliver long term benefits; but we are aware that moving through a change programme can be difficult at times. We believe in our brand and that our CEO and Leadership team have built a winning strategy that will continue to deliver positive results for our business and make us stand out against our competition. If you haven’t done so already, we would encourage you to talk with your current Manager to share your feedback and thoughts.
2.0
Aug 9, 2018

Disconnected and Mismanaged

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You'll meet some great colleagues and there are free snacks

Cons

Upper and Senior Leadership are disconnected from 'lower' employees and even the products that they sell. There is this strange belief that the more people you throw at something the better instead of taking a moment to discover the real reason that a product, like Financials, isn't working. It's not because of the people who are selling it or the Success Coaches and Partners who are trying tirelessly to implement it...it's the product itself. If anyone from the senior leadership or the CEO himself were to follow the work that goes into the product from when it's sold until it went live they would be shocked. They only want to believe their own utopia marketing and catch phrases like that are simply not true - there is not easy about integrating a 3rd party app into Financials to make that "one-stop shop" you all keep harping on about. You can keep putting lipstick on a pig but it's still a pig. The first mass lay-off came as a shock and the management had the audacity to conduct a "fake training" while people were pulled out one by one and let go. Then the second lay-off there was NO plan to follow up with customers or partners or EVEN our colleagues in the Dublin offices. Two weeks passed with escalation calls and emails that were going to employees who were no longer there and our Dublin counterparts were wondering where we [ATL] were. All and all this is a TOXIC workplace and should be avoided until Senior Leadership figures out how to stop applying band aids and actually get in the trenches.

1.0
Oct 3, 2017

Toxic working environment(Dead End Job)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get free fruit once in a while. My boss didn't care if my coworkers were off to their lunch break for 30 minutes or 3 hours. Outdated products/technology with people using forcing customers to upgrade products by misleading them, then being rewarded as top reps.

Cons

Management is disjointed. They have no care for their employees or their customers. Leadership decisions made without always looking at the big picture. Plenty of talented people have left. 30 or 40% potential bonus written in job letter that you never ever received. Top Management and manages eat bonuses. Sage continues to engage in business practices that negatively impact their employees at every turn. They continually cut employee benefits in an effort to boost financial performance perception, and they operate with the "do more with less people" mentality. They use a completely outdated process for performance management, forcing managers to have to arbitrarily score employees with "unsatisfactory and needs improvement" in order to hit the bell curve quota established by HR. Merit increases are tiny, even for high performers. Don't expect to be rewarded for your hard work in keeping their customers happy. They will continue to under-appreciate you and nit pick at you about meaningless arbitrary goals that have NOTHING to do with serving the customer. If you do work here, good luck trying to get a raise and promotion. You can work as hard as you can, exceed expectations, and receive zero recognition. You will receive a lot of empty promises, and despite the abundance of executives and upper management. I am Sage. I am a mediocre business software company with no real direction other than "reorganization". I am Sage. I punish employees who attempt to innovate and only allow creativity if one of the upper management staff comes up with an idea (i.e. steals it from subordinate employee and takes credit for it). I am Sage. I treat my employees as disposable resources. No one is valuable and I show no loyalty to them unless I need something. I am Sage. I believe the number of tweets my executives send will make us more successful in the US market rather than producing functional technology that customers want to buy. Please follow us. I am Sage. I will take away employee bonuses and terminate employees until our financials look good on the books and then turn a blind eye to how we have destroyed the internal structure and morale of our company. Don't ask how we are going to meet our numbers next year. I am Sage. I believe the closeness of the Atlanta airport is an amenity for my employees. (Yes I think staff truly believes that).

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Sage Response
8y
Thanks for your feedback. Through recent campaigns to ensure no colleague can put our business at reputation or risk, each and every person across Sage is encouraged to report such behaviour. The SafeCall number if free and confidential. We don't cut employee benefits. The way the bonus system works is made clear. During 2015/16 there was a widely recognized lack of effective performance management at Sage. Some colleagues were under performing and were getting away with it, to the detriment of Sage and their fellow colleagues. Year end 2016 we applied a ranked distribution to push managers into a position where they had to manage underperformers. In order for Sage to succeed in the future, we had to address underperformance because we knew if it continued, Sage wouldn’t! Since applying the distribution, we have invested in the development of our managers through a program called Leading@Sage and we have begun to see a shift in managers being able and more willing to address underperformance, as well as recognize and appreciate great performance. For this year-end review process, we are not applying a forced distribution this is recognition that our management community are now more able to effectively manage and lead our colleague population. Please feel free to contact me if you wish to discus any part of this - glassdoor@sage.com Thanks again for your review.
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