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      SageNet

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      SageNet reviews

      3.6

      68% would recommend to a friend

      (97 total reviews)

      Brad Wise

      83% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      SageNet has an employee rating of 3.6 out of 5 stars, based on 97 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SageNet employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.9 stars).

      Reviews by job title

      97 reviews
      2.0
      Feb 16, 2018

      Best Employees Always Leaving

      Network analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Best employees are constantly leaving the company, which leaves behind lots of openings and makes promotional opportunities frequent for those who stick around. This is a good opportunity to build your resume quickly. Very high job security for those who want to stay. Nobody is ever fired, even if they should be. Executive management is very straightforward and honest about their intent to turn our workforce from a high-end NOC to a typical call center with a revolving door. They've already changed my title from "NOC Analyst" to "Customer Service". Despite the call-center mentality, there is very little management supervision.

      Cons

      Company spends millions to make things LOOK nice inside and out. But all the tools and systems you have to work with are totally broken and they have no intention of fixing them. They expect you to just work around every internal problem. Expect embarrassing times with customers waiting on you while you frantically try to reload a program that crashed mid-call. Very high-stress environment for those who want to do their job well. Job security goes both ways. People you depend on to do your job won't do theirs, and they will never see any repercussions. You'll probably just have to do their job too if you want to get anything done. But expect no recognition or compensation for any extra work you do outside your normal job scope. Less management also means less support. You're on your own to figure everything out. Even if you find a superior willing to try to help, they probably won't know what to do any better than you do. You can do the same job at several other companies and make more money.

      avatar
      SageNet Response
      7y
      Thank you for being part of the SageNet team, and for your thoughtful feedback. As you know, our NOCs are the nerve centers of our customer networks and central to our Managed Network Services. Working in the NOC can be stressful and rewarding, and we are continuously looking for ways to improve operations. This means ongoing expansion (particularly in Tulsa and Marietta), ongoing refinement of tools and processes, and most importantly, a well-trained and motivated workforce. All geared toward providing a better customer experience, and a better associate experience. We are sorry that you’re having a less than stellar experience, feeling like you don’t have the proper tools to thrive. We’d like to hear more about your concerns and thoughts on how we may be able to improve, so please give us a shout at HRVM@sagenet.com!
      5.0
      Jan 24, 2018

      Growing and Profitable

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent career growth potential, lots of ways to adapt or update your job over time to stay relevant and engaged.

      Cons

      Occasional communication breakdowns lead to confusion or double-work, but ultimately get resolved and lead to avoidance of a repeat of the same issue.

      avatar
      SageNet Response
      7y
      Thank you for taking the time to engage with us! We appreciate your feedback and do our best to invest in the best-of-the-best leaders, associates, and trainings to keep us all learning and growing! If you have any suggestions for methods of further engaging our associates, please let us know at HRVM@sagenet.com.
      2.0
      Dec 10, 2017

      Look elsewhere

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are a lot of great people working for the company, great associates. Talented work force

      Cons

      "Good Ol' Boy Network"; qualifications don't necessarily matter for management, who you know. Company does not understand team work. Too many managers.

      avatar
      SageNet Response
      7y
      You’re right – our associates are some of the best, most talented around! We strive to create an environment that encourages teamwork and are troubled that you didn’t feel that in your position. Let’s work together to figure out how we can improve communication and ensure that all voices are heard and talents recognized. Please reach out to the HR team at HRVM@sagenet.com.
      Viewing 85 - 87 of 97 Reviews
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      ReviewsSageNet reviews

      Glassdoor has 104 SageNet reviews submitted anonymously by SageNet employees. Read employee reviews and ratings on Glassdoor to decide if SageNet is right for you.