Salesforce reviews

4.0

79% would recommend to a friend

(22,513 total reviews)
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Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
1.0
Jul 16, 2021

It's all about the CULT-ure

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Looks good on your resume. 2. Good benefits.

Cons

1.You'll need those benefits to seek treatment for issues that result from prolonged exposure to Salesforce's toxic environment. 2. Promotions are based on favoritism rather than competence, responsibilities, and merit. Image is the ONLY thing. They rely on something they call Salesforce style (or something) which is really just a way to allow unscrupulous managers to manufacture unmeasureable reasons to deny you a promotion. 3. There are several levels of managers who add little to no value but cause a lot of pain. They literally spend all their time going to meeting and running orders down the chain. They couldn't do any of the ACTUAL work if you dared them to. Then they have lots of free time for politicking and deceit. 4. DEI "efforts" are nothing more than marketing. They want to see themselves as good people without doing the actual work. The truth is that discrimination is rampant and they do nothing about it. Nothing other than increase DEI-related marketing while they gaslight black and brown employees. 5. Pay is significantly lower than you'd find at other companies in the industry. 6. They will consume your entire life and all of your energy if you allow it through overworking, forced volunteering, forced "fun", and all that family talk (all the better to manipulate you). 7. "Employee Success", "Ethics Point", and the "Warmline" are all HR. Their role is to protect the company from liability. They don't actually care about employees. 8. They periodically send a link, via company email, to come to Glassdoor and provide a review. What person who needs/wants their job would follow an email link from their employer and give anything less than 5 stars?

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Salesforce Response
4y
The behavior you described is concerning. We strive to create a culture built on trust, and it is imperative for us to address the issues you mentioned in your Cons section. We'd like to investigate further. Please consider reaching out to our anonymous third-party provider EthicsPoint at salesforce.ethicspoint.com to share additional details.
3.0
Apr 19, 2019

Not all it’s cracked up to be

Recommend
CEO approval
Business Outlook

Pros

Salesforce’s products are for the most part the best in class. They are constantly innovating on the product and it usually delivers well for customers. Coworkers here are great, some of the smartest people you will come across and best in breed sales reps. You feel pride working at Salesforce. For the most part leadership is talented.

Cons

The media has an image that Salesforce is the number 1 place to work. This is not the case for sales. Many of the sales reps are unhappy with many things but stay because of how well the company performs/innovates. Base salaries are extremely low. There are very few people that are hitting their annual numbers and the overall compensation plus base is just not there. So much of it is based on territory but leaders will say to their graves that all territories are even. We would have much more appreciated it being called out vs. lying to our faces that they are all spread equally. Overall there is a lot of negativity here and much of this stems from the unhappy customers. Salesforce customers, especially in the SMB space don’t have the money to spend to implement Salesforce so their orgs are bad and adoption is extremely low. Account executives are responsible for selling - but also dealing with all unhappy customers, cancellations, technical support questions, etc. It doesn’t help that the renewals and billing teams are both outsourced to foreign counties and are extremely hard to work with (both internally and externally). You might close a huge deal but you’ll then have to deal with the repercussions of all the above.

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Salesforce Response
7y
Thank you for taking the time to leave your feedback. As you know, customer success is our top priority so it's great to see what you've mentioned about our products evolving. What you've listed in the cons is concerning however, and we do take this seriously. If you're comfortable, I'd recommend that you connect with your Employee Success Business Partner directly to discuss this openly.
1.0
Mar 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Good benefits, nice work environment, most people are good there!

Cons

When you get your job eliminated and very little notice, just out the door along with 90+ other people. I understand it was a 'business decision' but they went about it ALL wrong and THEY DID NOT HELP US FIND NEW JOBS THERE DESPITE WHAT THEY TELL THE PUBLIC.

Viewing 79 - 81 of 22,513 Reviews

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