Salesforce reviews

4.0

79% would recommend to a friend

(22,513 total reviews)
avatar

Marc Benioff

80% approve of CEO

69% positive business outlook

Salesforce has an employee rating of 4.0 out of 5 stars, based on 22,513 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Salesforce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

23K reviews
1.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

Good people, health & wellness benefits, many cool offices, employee resources. Great on to have on the resume when you inevitably leave or are laid off.

Cons

I joined Salesforce mid-COVID, when it was recognized as one of the best places to work (focused on employee wellbeing, culture, and doing the right thing), and it was, until late 2022/early 2023... Several massive layoffs (seemingly random - including top performers and people on vacation) took place when venture capital firms started buying up shares and making demands. Almost overnight, Salesforce became the opposite of the company it was known to be for the previous ~10 years. Salesforce is now just like any other megacorporation/cold call sweatshop - defined by a culture of fear, intimidation, and uncertainty. Sales quotas nearly doubled in a matter of weeks, with the apparent goal of pushing salespeople to either perform miracles, or quit because of the strain on their mental health. After an embarrassing, rambling, incoherent all-hands at the beginning of 2023, the "work from anywhere" nonsense that Benioff spouted for years is gone, as he chastises remote employees on a regular basis, and teams are reporting the intimidation tactics being used on them to force them into the office (5 days a week in-office, crippling micromanagement, threats of remote work in exchange for salary decrease, tracking badge swipes, etc). Promotion freezes and unattainable/absurd demands in exchange for promotions are all that remain for growth opportunities. Now, many salespeople are promoted, and receive no pay raise, just a greater workload, as Salesforce pushes a "you're lucky to be here" attitude (and don't even think about taking PTO without more intimidation and guilt trips weighing on your mental health). The vast majority of salespeople (other than those fleeing the company in droves) now fight each other for promotions as tickets out of Salesforce, as opposed to legitimate career growth. Employee morale is the lowest I've seen anywhere at any time in my career. Slack is a display of constant employee resentment towards leadership at every level, with near-monthly internal revolts (and leadership flip-flopping on poor decisions after being called out by their workers en masse). I have never worked at a company that displayed more disrespect to its own people, and illustrated what little value it holds for workers. All this in the span of ~10 months. Complete transformation. Do not come here. They're lying to you about everything.

2.0
Apr 8, 2021
Recommend
CEO approval
Business Outlook

Pros

I worked with some really cool people, some really smart people.

Cons

This is a severely toxic organization - reorgs and a lot of political fighting, posturing and sabotage between the VPs as they try really hard to get noticed by the EVPs. What's worse is that it appears that the HR folks are either powerless and so they go along or they are in on it. Several coworkers described experiences of being horribly berated by hatchet folks in HR based on "complaints" that HR would not clarify or explain. They described being pulled onto phone calls and told they have to "apologize for what you did", and when asked what they were talking about, would be told "it's impossible that you don't know what we're talking about and if you don't then it's even worse than we thought." Some have hypothesized this is how Salesforce rattles employees they, for whatever reason, decide they want to leave ( inside scoop indicates this is another maneuver by some VPs to create "opportunities" to shape an org the way they want when they get key folks to self-select out) but have no reason to push them out or worse yet, the employees were actually considered high performing by prior managers. I highly recommend anyone considering Salesforce to stay away unless it is the best you can get because its a huge company, if you get on the wrong side of just about anyone it could get really bad for you and there is nothing you can do.

1.0
Dec 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Offices and snacks are nice. HQ is eco friendly with ceramic dishes and utensils that staff wash for you. Fitness center with instructor led courses. Benefits are great!

Cons

Favoritism. Political. Get in with the inner circle (decision makers) and you're golden. Salesforce talks a lot about Ohana, even setting their top method/ measure as ohana - but as many other reviewers mentioned. It's all smoke and mirrors. The culture is cut throat and people help you if they think you can help them in the future. There's no sense of boundaries or work life balance. Managers and stake holders text you nights and weekends asking for something ASAP. Managers manage up here and if your work isn't 100% what they need they question your intelligence. They don't want to mentor or manage, they want robots ready to push out work.

avatar
Salesforce Response
6y
Thank you for taking the time to leave this feedback. We know that creating a great culture is a journey and not always a perfect one. But, the culture you're describing is not at all what we want to see at Salesforce. We're interested in hearing more about your experience. Can you please reach out to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com to provide further details?
Viewing 85 - 87 of 22,513 Reviews

Glassdoor has 26,066 Salesforce reviews submitted anonymously by Salesforce employees. Read employee reviews and ratings on Glassdoor to decide if Salesforce is right for you.