Is Sallie Mae a good company to work for?

Sallie Mae has an overall rating of 3.9 out of 5, based on over 756 reviews left anonymously by employees. This rating has been stable over the past 12 months. 77% of employees would recommend working at Sallie Mae to a friend and 78% have a positive outlook for the business. The best reviews about Sallie Mae have been left by employees working as Manager , Director and Collector .

Does Sallie Mae pay their employees well?

According to anonymously submitted Glassdoor reviews, Sallie Mae employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Sallie Mae. This rating has been stable over the past 12 months.

How satisfied are employees working at Sallie Mae?

77% of Sallie Mae employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sallie Mae 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sallie Mae?

Collections Specialist (39) , Customer Service Representative (31) , Director (26) , Collector (21) , Manager (15) , Collector I (12) , Account Manager (7) , Analyst (7) , Intern (7) , Financial Analyst (6) , Project Manager (6) , Associate (5) , Business Analyst (5) , Senior Software Engineer (5) , Systems Analyst (5)

What are the pros of working at Sallie Mae according to real employee reviews?

"Some good benefits are available" ((in 78 reviews)); "The company still holds some great people to work with depending on the area you land in." ((in 64 reviews)); "Good pay and generally good balance" ((in 41 reviews)); "Work life balance is good with 39 days per quarter in office" ((in 29 reviews)); "Great bonus structure and even better as you level up to different buckets" ((in 28 reviews))

What are the cons of working at Sallie Mae according to real employee reviews?

"Management is poor at communicating what is expected of their employees or where the company is headed." ((in 44 reviews)); "Always having some clueless managers from outside instead of promoting in." ((in 14 reviews)); "Upper management is blind to a lot of things that go on." ((in 11 reviews)); "Favoritism is abundant and determines who gets promoted or offered growth opportunities." ((in 11 reviews)); "Annual salary could be better" ((in 10 reviews))

What are employees saying about Sallie Mae layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sallie Mae layoffs and their outlook for job security at Sallie Mae in 2026.

What are the top reviewed Sallie Mae locations?

Newark , Indianapolis , New Castle , Fishers , Reston , Newton , Muncie , Wilmington , Sterling , Killeen , Wilkes-Barre , Lynn Haven , New York , Washington , Wilkes Barre , Salt Lake City , Las Vegas , Boston , Arcade , Whitewater , Chattanooga , Carmel , Panama City , Delaware City , Christiana , Newark , Fisher , Niles , Richmond , Alexandria

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Sallie Mae

Sallie Mae reviews

3.9

77% would recommend to a friend

(688 total reviews)

Jonathan Witter

84% approve of CEO

78% positive business outlook

Ratings by category

4.1

Compensation and benefits

4.0

Diversity & inclusion

3.9

Work/Life balance

3.8

Culture & values

3.8

Career opportunities

3.6

Senior management

Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 688 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

688 reviews

2.0

Jun 23, 2020

Review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits/ time off/ coworkers/ balance

Cons

Drama Within the environment they do too much

3.0

Jun 13, 2020

Upper Level Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company, Pays well, Good schedule Overall it’s a good company. “It’s a case of one bad apple causing the barrel to be bad”

Cons

Upper level management allows/supports some mid level managers to discriminate regarding age, sex and race. They are fully aware that this manager has had and currently has issues with employees age, sex and race; while they do nothing to address these issues. Upper level managers are aware that specific managers have there own personal issues and they act as if they are afraid to say anything. They have allowed one particular manager to grow as a cancer within the organization. There has been multiple complaints and allegations about this manager. Agents have requested team changes to get away from this manager and it is consistently look over or swept under the rug.

2.0

May 29, 2020

First time experiencing Wrongful termination

Collector

Recommend

CEO approval

Business Outlook

Pros

Potential Bonuses, Able to accrue PTO

Cons

No type of benefits for PT employees. No OT and the bonuses were weak! All the managers are on one accord and has a “I’m right your wrong” mentality. I got fired for what they call a “No call no show”. HOWEVER, the days that I was absent I properly used the call out line; WITH PROOF of doing so still did not want to see my proof or consider it. Instead fired me with no warning, no write-up or anything.

Viewing 364 - 366 of 688 Reviews

Jobs at Sallie Mae

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