Predetory towards everyone even employees
Pros
If you have no soul and don't care about fellow humans good money half remote
Cons
Contradictions in rules and regulations Ever changing schedule no solid sleep schedule half days early 8-5 half days late shift noon-9 however this was subject to change at any moment with no consideration to employees first of the months became early shift regardless of shift you were on last day of the month as well Was told by managent I was "thinking too hard" and being"too informative to Borrowers and Cosigners" by informing them about how to request extra payments go towards principle This place puts profits Infront of borrowers and Cosigners in the worst way I lost my bonus I'm sorry "incentive" due to being covid positive and not having points to cover for it In higher buckets they require a 14 hour work day a month and no you can't refuse to move up if they nominate you to They claim "promote from within" but managent can't make as much as agents in highest bucket due to such high incentive potential they pigeon hole employees to just be collectors with the benefit to moving up is not being on the phones having to deal with heartbreaking stories most agents don't care about these borrowers and Cosigners and crack jokes over their struggles suggesting consolidation will get you in trouble for bad "customer experience" hope the FDIC shuts this awful place down Edit: after two days of my manager giving me the run around on suggestions for termination he informed me on calling MetLife for potential FMLA due to covid I realized this job mentally was breaking me and opted on quitting instead I will be forfeitting my pending incentive and looking for less toxic workplace
