Is Sallie Mae a good company to work for?

Sallie Mae has an overall rating of 3.9 out of 5, based on over 750 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 73% of employees would recommend working at Sallie Mae to a friend and 78% have a positive outlook for the business. The best reviews about Sallie Mae have been left by employees working as Manager , Director and Collector .

Does Sallie Mae pay their employees well?

According to anonymously submitted Glassdoor reviews, Sallie Mae employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Sallie Mae. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Sallie Mae?

73% of Sallie Mae employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sallie Mae 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Sallie Mae?

Collections Specialist (39) , Customer Service Representative (31) , Director (26) , Collector (21) , Manager (15) , Collector I (12) , Account Manager (7) , Analyst (7) , Intern (7) , Financial Analyst (6) , Project Manager (6) , Associate (5) , Business Analyst (5) , Senior Software Engineer (5) , Systems Analyst (5)

What are the pros of working at Sallie Mae according to real employee reviews?

"Some good benefits are available" ((in 75 reviews)); "The company still holds some great people to work with depending on the area you land in." ((in 66 reviews)); "Good pay eats for employees" ((in 43 reviews)); "Great bonus structure and even better as you level up to different buckets" ((in 29 reviews)); "Work life balance is good with 39 days per quarter in office" ((in 29 reviews))

What are the cons of working at Sallie Mae according to real employee reviews?

"Management is poor at communicating what is expected of their employees or where the company is headed." ((in 45 reviews)); "Always having some clueless managers from outside instead of promoting in." ((in 15 reviews)); "The environment felt cliquey and unprofessional, with favoritism and excessive oversharing during training." ((in 12 reviews)); "Training long but didn't prepare you for the job." ((in 9 reviews)); "Upper management is blind to a lot of things that go on." ((in 9 reviews))

What are employees saying about Sallie Mae layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Sallie Mae layoffs and their outlook for job security at Sallie Mae in 2026.

What are the top reviewed Sallie Mae locations?

Newark , Indianapolis , Fishers , New Castle , Reston , Newton , Muncie , Wilmington , Sterling , Killeen , Wilkes-Barre , Lynn Haven , New York , Washington , Wilkes Barre , Salt Lake City , Las Vegas , Boston , Arcade , Whitewater , Chattanooga , Carmel , Panama City , Delaware City , Christiana , Newark , Fisher , Niles , Richmond , Alexandria

Sallie Mae reviews

3.9

73% would recommend to a friend

(682 total reviews)

Jonathan Witter

82% approve of CEO

78% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 682 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

682 reviews

5.0

Jan 3, 2024

Lots of opportunity for growth

Associate internal auditor

Recommend

CEO approval

Business Outlook

Pros

* Small, intimate company likened to a family which has a sort of two degrees of separation to allows greater cross-department communication. * Given the growth the company is continually undergoing, there is many opportunities to grow with the company. * Pay is competitive with the market. * The company seeks to be expansive, inclusive, and forward-thinking when it comes to growth.

Cons

* At times, it can be tradition-based rather than willing to embrace changes (whether technological, procedural, etc) * At times, can be siloed, with teams that don't inherently have multiple points of contact with other lines of business, thereby obscuring opportunities

3.0

Dec 6, 2023

Decent

Principal specialist

Recommend

CEO approval

Business Outlook

Pros

Can make money and survive

Cons

The managers are rude and all over the place very secretive company

2.0

Nov 6, 2023

Very Slow Improvement Underway

Director

Recommend

CEO approval

Business Outlook

Pros

- New C-suite leadership within the past 1-3 years who have a desire to improve the company's operations and product offerings in a patient way - Market leader in private student loan market, which offers numerous business benefits - Good work/life balance and benefits (5 weeks at D level plus numerous holidays)

Cons

- Far from company aspiration to help students to, through and beyond college with very slow pace of change or innovation - Much smaller company than the brand may make you think (1700 employees including hundreds of call center staff) - Limited sense of connection to our mission and each other in my area

Viewing 55 - 57 of 682 Reviews

Jobs at Sallie Mae

Collections Specialist - $20/hr + Monthly Incentive

Call Center Team Leader

Associate, Data Analytics

Manager, Digital Marketing

Sallie Mae

Sallie Mae reviews

Company ratings over time

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Reviews by job title

Lots of opportunity for growth

Decent

Very Slow Improvement Underway

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