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      Sallie Mae

      Engaged Employer

      Sallie Mae reviews

      3.9

      74% would recommend to a friend

      (687 total reviews)
      avatar

      Jonathan Witter

      82% approve of CEO

      79% positive business outlook

      Ratings by demographic groups

      Sallie Mae has an employee rating of 3.9 out of 5 stars, based on 687 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sallie Mae employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      687 reviews
      2.0
      Feb 16, 2009

      Learn the business and then move on

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a good place to work if you wanted to learn the business they usually gave paid training for every position, also if you're strapped for income because it was easy to be hired as a seasonal.

      Cons

      What didn't like was being hired as a seasonal employee, I understand why did this because it gave you opportunity to learn the business, without them having to pay you benefits right away which saved them income. But it didn't make sense to let someone go when you have already spent the money to train them, and then call them back again if they didn't become a permanent staff and spend the money again to train them. The pay also wasn't comparable with what other companies who were in the same industry were offering.

      2.0
      Dec 29, 2008

      Used to be better...

      Information technology
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good PTO policy - but could be better, and there is no formal comp time policy for exempt employees. If you don´t mind being on call 24/7 and working 60+ hours a week it´s not a bad place to work. Some divisions have different policies, and so this review may not pertain to all divisions. There used to be a strong focus on training, and setting firm career path goals and achievements, and this still exists in some places. I would strongly recommend you talk about the opportunities and career path options before you accept a position. Management staff are generally respectful, although budget cuts have forced some divisions to do more with less, and so the work load and stress levels have went up.

      Cons

      Frequent mass terminations, out sourcing, off shoring, and general job abolishment. Seasoned employees are let go, and then new call centers are opened where the company can pay less. Benefits packages have been reduced every year for the past few years.

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      ReviewsSallie Mae reviews

      Glassdoor has 755 Sallie Mae reviews submitted anonymously by Sallie Mae employees. Read employee reviews and ratings on Glassdoor to decide if Sallie Mae is right for you.