Sallie Mae reviews

The treatment of employees could be much better. There is little empathy or consideration for employees. Production stadards have been continuously changing since april of 2020 on an almost bi-monthly basis demanding stricter or higher numbers, while reducing programs offered to struggling clients. The standards and quotas implemented are often unreasonable and not re-evaluated and rendered as such until morale has suffered, people are disciplined, and others find immoral/ unethical ways to cheat the system; this is a direct result of metrics being handed out by people who do not do the grunt work of the actual job.