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Santander

Engaged Employer

Santander reviews

3.8

68% would recommend to a friend

(5,719 total reviews)
avatar

Tim Wennes

81% approve of CEO

64% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Compensation and benefits

3.7

Culture & values

3.7

Work/Life balance

3.7

Career opportunities

3.4

Senior management

Santander has an employee rating of 3.8 out of 5 stars, based on 5,719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Santander employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

6K reviews
3.0
Sep 11, 2019

Good place to start

Customer service advisor
Recommend
CEO approval
Business Outlook

Pros

1) A great place to work and quite a lot of things to learn. 2) The bank has a lot of potential with some really strong customer base. 3) Great systems and processes in place which helps us to learn a lot of things about the Financial Services industry. 4) Good benefits and a generous pension contribution by employer. 5) Free parking, decent canteen with a lot of food options. 6) Decent options for progression and move around different departments.

Cons

1) Not so great managers - a lot of them prefer to have favourites in the team and eyeball a lot of mistakes they make and provide cover for them. 2) Long and unsociable hours, especially on Sundays. 3) Poor pay for the amount of work we had to do. We are expected to know a ton of information and are often left in the deep end with no proper management support or training. 4) Certain processes are tedious, non- customer friendly and stressful for the adviser to perform on the call. 5) Too much focus on call targets such as Average Handling Time which often makes people rush through calls resulting in poor customer service.

Viewing 5242 - 5244 of 5,719 Reviews
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ReviewsSantander reviews

Glassdoor has 24,748 Santander reviews submitted anonymously by Santander employees. Read employee reviews and ratings on Glassdoor to decide if Santander is right for you.