Santander reviews

Constant management changes at the top level, most recent change has destroyed all of their unique european business practices and turned it into any old pushy sales sales sales american bank. Along with the constant changes in management,constant changes with direction at every change. Understaffed branches galore and no intention to fully staff any branch, cheap solution that's still not effective was to cross change Bankers to do Teller duties and vis versa. Then using the "universal" approach to try and cut staff from branches that almost have a properly staffed branch. Not enough investment to actually tackle their biggest problems. Such as poor customer service, old systems that take months if not years to update, pay competitive salaries, give actual salary increases during promotions etc. Consistently ranked last or almost last in customer service year after year because of the perfect storm of Terrible Slow Systems, lengthy redundant processes, and lack of staff which in turn gives no time to catch up on customer problems.

Leadership lacking thought leadership skills