Pros
Focus on Customer Service Salary and benefits Community Service DreamTeam Conference Staff recognition/gifts (they buy your loyalty which can be a pro or con)
Cons
Forces employee surveys but doesn't address management issues; Senior Mgmt selects the topics they will focus on but avoids anything having to do with Mgmt practices. Senior Mgmt too busy focusing on products to address staff/management issues. Ignores complaints of harassment and just "settles" cases financially versus correcting issues. Forces you to 1) join PACs or face harassment; 2) take surveys that are "optional" but senior mgmt walks around to each teammember asking them if they completed it; 3) has no concern for work/life balance. Senior Mgmt doesn't listen to anyone below a VP (including employee surveys) which allows tyrannical VPs to remain in place while ignoring high turnover.