Barely any work-life balance, everything is micromanaged, you have customers calling up complaining, but you can't resolve their issues 90% of the time, but also the % of complains you raise is calculated, so if you get unlucky with calls and raise "too many", you'll lose some of your bonus. Systems barely work, making it so much more difficult to do your job, your AHT is constantly monitored. They claim to "care about customers", but if they call up about multiple issues & the calls end up being longer than 12mins, you get nagged by managers, all of a sudden my customer service role turned into a sales role because we're now being forced to mention boiler care & appliance cover on every single call, even if the customer calls up fuming and complaining, for meter appointments half of the time engineers don't show up & we get customers complaining - again. SP also outsource marketing companies to hire people to stand outside shopping centres, knocking on doors, etc. Who will then sign up customers with complete lies, such as "your tariff will be fixed, so your DD won't change at all until it runs out" or today I had a lady who was promised that we'd clear off her debt with her prev. Supplier if she switched to SP, they basically lie & tell them anything just so they can get commission & then we have to deal with that. And there's so much more, management don't listen to feedback in regards to anything, they just shrug and say "it's just how things are run" when it shouldn't be. This job is just not worth it.
