ScottishPower reviews

3.8

78% would recommend to a friend

(524 total reviews)
avatar

Keith Anderson

87% approve of CEO

67% positive business outlook

ScottishPower has an employee rating of 3.8 out of 5 stars, based on 524 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ScottishPower employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, Mining & Utilities industry (3.7 stars).

Reviews by job title

524 reviews
1.0
Jan 13, 2018
Recommend
CEO approval
Business Outlook

Pros

-The people you work with were like a team - incentives (If you actually got them) - Depending your shifts maybe set shifts

Cons

- Unrealistic targets - An basically a checklist of what you had to before got to customers issue - 15 mins for each call no matter the situation -if your stuck on a call not sure what to the pass buck - No floorwalkers to help - no unable to help the customer

2.0
May 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, Sponsoring charity events,

Cons

This company is managed , and in particular offshore renewable, in monumental scale. The management system is extremely hierarchical and every single detailed is being dictated by Iberdrola. The top roles are limited to highly paid Spanish Ex-Pats , with often next to nothing experience on job. The promotions are not based on the skills or experience and pretty much depends on who you know in the management structure.

1.0
Jan 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Not much pros of working with SP It's good pay Double time over time because they are always busy! Wouldn't work for them

Cons

Customers always phone up and say they were cut off and yes they delibrtiley get cut off by agents in SP because agents find the job difficult to do and then they need to keep on top of they're call time , making sales and then they have the stress of managers coming along saying why they're AHT is soo high, SP is maybe the worst company I've ever worked for, I'd recommended nobody to work for them or even either join them, all they care about is sales from customers and if advisors don't get sales then they get put on to a PEP, Managers aren't quite helpful either! This job is full of nothing but stress!

Viewing 16 - 18 of 524 Reviews

Glassdoor has 643 ScottishPower reviews submitted anonymously by ScottishPower employees. Read employee reviews and ratings on Glassdoor to decide if ScottishPower is right for you.