The Great American Robot-Fixing Road Trip.
Pros
-Working at as a Field Service Technician for ScriptPro is challenging and engaging. As a Kansas City based tech, I find myself traveling almost every other week, all over the United States and sometimes internationally in order to repair and service ScriptPro's top of the line models of pharmacy robots. I was not originally a tech oriented guy, but the hardware training was engaging and taught by former technicians, and for the most part was not too difficult to understand. They don't expect you to know every single thing about these products once the initial training is over. You learn plenty on the job as well. -One of the best parts of the company is the tech support system. If you are having an issue or a problem you are having trouble solving, you call in and receive more support from more experienced technicians who have likely ran into every problem you've seen and then some. They serve as great mentors in this regard. -I thoroughly enjoy all the travel that I get to undertake due to the nature of the job. I'm checking many of the great American cities off my list, as well as places I never thought I'd see, such as Guam and Hawaii. Many ScriptPro assets are on Military bases, and those are all around the world! -The people you work with are always happy to see you because when you show up to a pharmacy they know you're going to solve their problem, and get their robot working. -If I had to brag about one thing about the company it would be ScriptPro's quality of customer service. Customers are confident in their robot, but more importantly, they are confident that if there is an issue with their system, we'll be working on it in a timely manner. -Great benefits, plus you get to keep airline and hotel points. -Advancement and lateral movement within the company happens frequently depending on how competent you become and what direction you want to go.
Cons
-The amount of travel required by Mission based KC techs may be off-putting and stressful to those who do not enjoy it. The 5 days off are pretty cool, but I can see how some might get burnt out. -If you've never had a technician job before, like me, the learning curve on the administrative side can be a bit rough. Once you get the hang of it, its smoother sailing. -The amount of information to know about the products can seem exhausting. -I don't think stock in the company is available for purchase.
