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      Seamless

      Engaged Employer

      Seamless reviews

      2.8

      32% would recommend to a friend

      (457 total reviews)
      avatar

      Brandon Bornancin

      36% approve of CEO

      32% positive business outlook

      Ratings by demographic groups

      Seamless has an employee rating of 2.8 out of 5 stars, based on 457 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Seamless employee rating is 25% below average for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      457 reviews
      1.0
      Oct 19, 2024

      Laid off after 4 Months

      Product
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote. Nothing else I can think of.

      Cons

      — During the recruiting process I interviewed directly with the CEO Brandon Bornancin who told me how amazing the company was, fast-growing, with lots of opportunities to grow professionally. Even though I had two other job offers, I decided to take this offer; — Shortly after joining I personally saw the bad financial situation the company was in. After a period of rapid growth growth in 2021 and 2022, the company has been losing accounts each month since the start of 2023, with more cancellations than new subscriptions. — My guess? The company got complacent during the period of rapid growth and was now playing catchup to its competitors — A couple of weeks after I joined, the CEO (Brandon) started sending me direct messages asking me how he could turn things around, like somehow there was a magic answer I could give him. Hey Brandon - Apollo.io is years ahead of you with a more comprehensive set of features and better pricing. There’s your magic answer. — During my four months at the company I saw people been fired constantly, usually with a lame excuse “We believe Person A will have more room to grow in another company”. But after a few firings, they finally came clean: “We fired this Person because he wasn’t working hard enough, we are not growing anymore and are losing accounts, we need to keep only people who are willing to work hard in order to turn this company around” — After this I knew I had made a mistake by joining this company, but I still had hope. I didn’t want to give them an excuse to fire me, so I started working long hours, weekends included. I had a roadmap that I knew was going to add value to the company and I was working hard to execute on it. However, while I had a long term plan (6 to 12 months roadmap), the company seemed almost obsessed with "quick wins" or magic answers — After 4 months I get a 2 min call from my manager saying that it was my last day, the company was going in another direction, here’s a 2 week severance, and it’s not your fault — The day before I got laid off I had a 1:1 with the person who hired me, but he didn’t bother to show up, later sending me a note that he forgot and was in another meeting. It reminded me of my job interview with him. He was 20 minutes late, and if it had been the other way around I would have been immediately rejected — FINAL WARNING - Seamless.AI has ~300 employees but here on Glassdoor there are ~700 reviews, even if you account for former employees, it doesn’t seem right. When I was there I personally witnessed the CEO getting people to write fake reviews on G2 (a site for business software reviews). Is he doing the same thing here? Well, I wouldn’t know. But I certainly wouldn’t trust all the 5 star reviews out here.

      avatar
      Seamless Response
      1y
      Thank you for sharing your detailed feedback. We are truly sorry that your experience at Seamless.AI did not meet your expectations, but would love to provide some clarity regarding some of your concerns. While we are undergoing challenges in a competitive industry, we remain committed to improving our product and maintaining transparency. Our focus on fast growth and innovation has inevitably led to rapid changes but we are continuously working to strike a balance between long-term strategy and the need for short-term progress. Quick wins, when aligned with strategic goals, are essential in adapting to industry shifts. While we strive to offer consistent feedback and guidance through regular 1:1s, we also wish you would have voiced your concerns with our HR team either directly or confidentially while you were still here so we could have had the opportunity to change your experience and perspective. We want to clarify that letting teammates go and performance reviews are always handled with a great deal of thought and consideration. We understand the human impact of these decisions, and while it may have been frustrating to see changes happening quickly, they were made with the long-term success of both the company and employees in mind. We’re sorry to hear about your experience but are pleased you were able to move forward successfully. Thank you again for your feedback, and we wish you the best in your future career!
      1.0
      Sep 27, 2024

      Terrible company to work for

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The recruiting process was good. The recruiters really work hard to move you through the process quickly.

      Cons

      The CEO is super flighty. Literally everyone I talked to said to take what he says with a grain of salt so it really made working there a nightmare because I had no idea who the leader was. There is a crazy amount of nepotism. That nepotism didn’t affect me but I thought it was wierd. They will hire folks and then in a matter of months lay them off because of budgeting. It didn’t just happen to me. I’m the 3rd person that this has happened to there. They monitor everything on your computer. Don’t get me wrong, I don’t mind monitoring to an extent, but having to use the restroom a few time a day will effect that you aren’t at your computer for exactly 8 hours. So because you weren’t at your computer for 8 hours you have to use PTO to make that time off. Sooooo long story short I don’t think anyone should accept job offers from them. There is a real chance you will get laid off in a few months.

      avatar
      Seamless Response
      1y
      Thank you for your feedback and for recognizing the hard work of our recruiting team! We appreciate you taking the time to share your thoughts. Leadership plays a critical role in shaping the experience of employees, and we recognize the importance of clear and consistent communication. The perception that you couldn't rely on leadership’s direction is concerning, and we wish you would have voiced your concerns with our HR team either directly or confidentially while you were still here so we could have had the opportunity to change your experience and perspective. We understand the frustration that comes with any unexpected changes in employment status. While adjustments are sometimes necessary as business needs evolves, we aim to provide clarity and support to employees as early as possible to avoid the negative impacts you described. We take these occurrences seriously and will continue working to ensure that our decisions are thoughtful and aligned with the long-term interests of both the company and its employees. We agree that work-life balance is important. Our goal is to ensure productivity while also allowing for flexibility. We regret if this approach felt restrictive or invasive in your experience. We are continuously working to find a balance between business needs and personal comfort, and your feedback will help us revisit this. We understand your concerns and are committed to improving both the employee experience and how we handle feedback like yours. Thank you again for taking the time to share your experience!
      1.0
      Sep 25, 2024

      Warning

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing direct management & coworkers.

      Cons

      READ the reviews listed before considering applying/interviewing here. There are so many fakes ones that are clearly chatgpt or fake written that don’t apply to the actual role/company. The ones that truly explain their experience are giving you the direct warning you need. Seamless is a 100% sales focused company. Meaning the main focus is money money money. Senior leadership makes their decisions about people’s income & jobs on how it will bring them more money. They strictly care about themselves and it’s extremely clear in the decisions they make. The CEO makes it clear about how he feels about any department other than sales in his words (going as far to call us losers and that he would prefer we quit today in a zoom meeting he randomly jumped into) and in his actions. Not to mention your feedback is useless because everyone is scared of being fired for any room for improvement feedback. Direct management and coworkers are amazing and made the job a little worth it but if you can’t handle random changes made on your behalf that strictly benefit the company, being talked down to, not being rewarded for your hard work and want a healthy work environment, save yourself the stress and just skip over Seamless. I hope you catch the hint I missed when I started here.

      avatar
      Seamless Response
      1y
      Thank you for taking the time to share your feedback. We're sorry to hear about your negative experience and appreciate your honesty. Seamless.AI is, at its core, a growth-driven company, and like many businesses, sales are a critical function that sustains that growth. Our focus on revenue ensures that we can continue to innovate, invest in our employees, and provide opportunities for professional development across all departments. It’s important to recognize that a healthy focus on sales doesn’t mean we disregard the importance of our teams—it’s about keeping the business sustainable for everyone’s benefit while staying dedicated to fostering an inclusive and supportive culture that values every department, every individual, and their contributions simultaneously. To be successful, feedback has to be two ways and we provide multiple channels to give internal feedback both directly and confidentially. We are listening to employees all the time through those various channels and constantly keep a pulse on how our team is feeling. We disagree that sharing feedback is useless, and we wish you would have voiced your concerns with us while you were still here so we could have had the opportunity to change your experience and perspective. Our HR and leadership teams genuinely want to see everyone succeed and reach their full potential at Seamless.AI. They are here to support employees and their growth. We are saddened to hear you didn't feel that was your experience. Thank you again for your transparency, and we hope you find success in your future endeavors!
      Viewing 103 - 105 of 457 Reviews
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      ReviewsSeamless reviews

      Glassdoor has 468 Seamless reviews submitted anonymously by Seamless employees. Read employee reviews and ratings on Glassdoor to decide if Seamless is right for you.