Sedgwick reviews

Let me begin by saying: I love helping people. Most of the callers are genuinely kind—sweet as pie, even. But no slice of pie can make up for the layers of burnout baked into this job. Despite having over 50 hours of PTO, my requests are consistently denied. Apparently, time off is just a suggestion around here. Five months without a break isn't just rough—it's reckless for mental health. But management doesn’t seem to notice… or care. Communication? Let’s just say my Team Leader must be fluent in ghost. Emails go unanswered, concerns are ignored, and while she's quick to micromanage, she offers little in the way of actual help. It’s like being handed a map with no directions and told to drive the bus—blindfolded. The pay? Let’s not sugarcoat it: it’s not enough. With the demands and emotional toll this job takes, $25 an hour would be a fair starting point. I shouldn’t have to choose between paying the light bill and eating dinner after a 40-hour week. And then there are the metrics. You're expected to resolve complex insurance issues while racing against a call timer. Try performing heart surgery with a stopwatch—it’s about the same level of stress. Meanwhile, I’m sure the CEO is sleeping soundly on a mattress made of PTO days and bonuses while the rest of us carry the load on fumes and hope.

-They really only care about client wellbeing. When I left, many teams including mine were being pushed to meet unrealistic goals because our client service reps and SVP were selling expectations that no one could deliver on. Sure, if it was just one client it might be fine but as you add more with all different service expectations, it compounds and results in burnout and poor claims handling. -“Every person for themselves” With the above resulting in poor performance due to overwhelming amounts of work, people are quick to turn on whoever to try to get ahead and not be the one getting yelled at. If you are a high performer, you’re expected to help others out but will get nothing in return. -Anti-LBGT and “locker room” type language. Everything is a joke to them. If you’re not part of the cliques then you quickly become “othered”. -Not open to feedback If you say anything that is not excitement for the money that’s coming in with new business, they don’t want to hear it. Even if you do get someone that actually cares, they end up powerless and unable to actually do anything positive. -low ball pay Pay ranges are huge, salary is almost always on the lower end. No bonuses unless you are a manager or higher. Merit raises are underwhelming. No recognition for being a high performer outside of the guilt trips of how much they need you to stay and the empty words of doing a great job. -Need to time promotions well so you don’t lose your opportunity for merit and position raise.