Sedgwick reviews

3.2

53% would recommend to a friend

(4,623 total reviews)
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Mike Arbour

60% approve of CEO

52% positive business outlook

Sedgwick has an employee rating of 3.2 out of 5 stars, based on 4,623 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sedgwick employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

5K reviews
2.0
Apr 28, 2025

The shine has worn off

Recommend
CEO approval
Business Outlook

Pros

Hybrid work arrangements, some flexibility with scheduling.

Cons

Recent directive that all employees must be hybrid, pay increases are nowhere near in line with the cost of living, taking vacation or sick time means spending weeks digging yourself back out of a hole, some metrics aren’t realistic (you get dinged for missing too many calls, even if you were on the phone), very little opportunity to move up. If your manager doesn’t want to lose the FTE, they won’t encourage or help you to get into other areas of the company. New screen monitoring software. No bonuses even though they get bonuses from the clients.

4.0
Apr 27, 2025

Good job

Recommend
CEO approval
Business Outlook

Pros

7.5 hour work day. They offer different work schedules. Pretty flexible with salary.

Cons

They are making a push to return to the office. Now at 2 days per week. Also, monitoring mouse movements. Business casual dress. We could be casual.

3.0
Apr 26, 2025
Recommend
CEO approval
Business Outlook

Pros

More than one shift available. Good company to grow with, company likes to hire within.

Cons

Back to back calls of frustrated callers. Claims Adjusters were behind on their claims which made things harder on the customer service reps. Pay could have been higher to match workload.

Viewing 415 - 417 of 4,623 Reviews

Glassdoor has 4,916 Sedgwick reviews submitted anonymously by Sedgwick employees. Read employee reviews and ratings on Glassdoor to decide if Sedgwick is right for you.