They are the (insert your own word) call center I have worked at. They treat you like (insert own word). Also, they have a resource that they call an “Assist Line”, where people can “help” you through tougher questions with employees (the people who generally call in). This “Assist Line” has people whom don’t know what they are doing. I have been wrote-up for things that this “Assist Line” has told me. The assist line people never get reprimanded. Also, the examiners (people who you are the liaison to), never get reprimanded either. The examiners (most, but not all) are mean and don’t help these employees. Basically, your job is being a glorified answering service for people whom are confused and mad that they can’t get their money. You receive a lot of training, none of which helps to soften the blow of the upset employees. You are given loads of information that you can’t tell the employees. You are required to talk in circles until they give up. There are many times that I wanted to help out the employees, but couldn’t, cause the rules and regulations (which are many), prevent you from doing so. I hated this job, because I like helping people. This should NOT be listed as a customer service job, rather customer necessity. If you have worked for Walmart, Starbucks, Kohls, General Mills, Comcast, Delta Airlines, Apple, Sisters of St. Francis Hospitals(Franciscan alliance), ConAgra, Sun Trust Banks, Childerns hospitals of Wisconsin, e-bay, LabCorp, etc.(a lot of large companies) and haven’t received benefits, it is probably because the person on the other end of the line was prevented in telling you this information, most likely because Sedgwick doesn’t do anything they aren’t specifically paid to do. Also, those who train you, don’t know how to do your job or weren’t properly trained their selves(yeah, doesn’t make sense, does it?). I had a team lead that was so uninformed, every question I asked, she had to run across the call center to relay the questions. Finally, the QAs (monitorings) are not standardized and vary greatly from QA person to QA person. They nit-pick everything (spelling is like 10 points) and they don’t help you to learn. Overall, the company is a bureaucratic (insert curse word, cause I want this posted) that you should pray you avoid.
