Sentry reviews

Thank you for taking the time to write a review. We’re happy to hear that you find our benefits and pay very reasonable. We’re proud of our call center representatives and their success in providing quality service while in a high production environment. Although we strive to make our policies and practices easy to understand, there are situations that at times become frustrating to our customers. Our goal is to relieve this frustration and turn every call into a positive experience with Sentry—something we couldn’t do without our dedicated call center representatives. Thank you for your past service and your feedback! Rob Yeiser AVP-PL Customer & Brand Dev, CP - Specialty Auto

Thank you for taking the time to write a review. We are very happy that you found your coworkers helpful and approachable. We are sorry to hear your feedback that not all management was appreciative of the hard work that our Claims Associates perform. We recognize there is always room for improvement and are using an Associate Engagement survey to gage our managers’ effectiveness. Using the results, we plan to provide managers with the tools and resources to improve in areas of opportunity, such as what you describe. Thanks for sharing your experience. We are always striving to improve, so we sincerely appreciate your feedback! Mark Trautschold VP – Claims