Sentry reviews

3.8

70% would recommend to a friend

(186 total reviews)
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Pete G. McPartland

79% approve of CEO

79% positive business outlook

Reviews by job title

186 reviews

Reviews about "Compensation"

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3.0
Apr 10, 2018

Claims Rep

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, decent pay, fun coworkers, strong promotional opportunities

Cons

Overworked and understaffed. You almost have to work overtime every week unless you want to fall behind on all of your work. Management always slapping you on the hand for silly things but not acknowledging good things everyone does.

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Sentry Response
8y
Thank you for taking the time to leave a review. I’m happy you enjoyed competitive pay and benefits, advancement opportunities, and your coworkers. I’m sorry to hear about problems with workload. We recognize claims demands can be irregular, so we consistently monitor staffing levels to take a best approach towards preventing this issue. We also have opportunities in place for managers to recognize their associate’s hard work by offering incentives like bonuses and salary increases. Thank you again for your feedback—we’ll take it into consideration for process improvements. Michele Dufresne – VP Chief Claims Officer
2.0
Mar 21, 2018

Claims representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company. Good benefits. Sentry bonus. 8% company match 401k

Cons

Work load is unmanagable. No time to take breaks, lunch, go to the restroom. High stress. High volume. No compassion for the massive workload.

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Sentry Response
8y
Thank you for sharing your feedback—I’m glad you like Sentry’s culture and benefits. I’m sorry to hear about your workload concerns. The claims profession can experience irregular workloads so we’re continually working to implement process improvements and monitor staffing levels. We care about our associates’ wellbeing, both inside and outside of work, so I encourage you to reach out to your supervisor or HR representative with your concerns. Michele Dufresne – VP Chief Claims Officer
3.0
Feb 8, 2018

Dealer Operations Account Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent 401K plan. Company car provided. Decent earnings if you are hired to sell and service in an already established territory. Strong claims department and reputation.

Cons

Product restrictions and rules in specific target market make it difficult to grow the business. Over-emphasis on profits limits growth and account retention. Not very flexible underwriting. Certain geographic markets are more competitive than others. Cumbersome quoting process.

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Sentry Response
8y
Thank you for your thoughtful, detailed review. We’re proud of our reputation as a financially strong insurance company and are happy to provide our associates with a strong benefits package. We can partially attribute our success to our strategy when making decisions about risk, which is represented by the products we sell and the businesses we choose to insure. We understand sales can be challenging at times, so we’re doing our best to give our account managers the tools to succeed—including investing in technology to develop a better quoting process. Thank you again for your feedback. Your comments will help us improve. John Hyland, Vice President of Standard Business Products and Dealer Operations
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