Does Sentry pay their employees well?

According to anonymously submitted Glassdoor reviews, Sentry employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Sentry. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Sentry?

74% of Sentry employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sentry 4.1 out of 5 for work life balance, 3.9 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Sentry?

Account Manager (31) , Claims Adjuster (31) , Claims Representative (28) , Customer Service Representative (24) , Software Engineer (24) , Claims Representative II (20) , Software Developer (20) , Business Products Specialist (10) , Associate Software Developer (9) , Analyst (6) , Claims (6) , Sales Representative (6) , Claim Representative I (5) , Sales (5) , Claims Representative I (4)

What are the pros of working at Sentry according to real employee reviews?

"And good benefits" ((in 79 reviews)); "Good Pay but way to many hours" ((in 39 reviews)); "Good work / life balance" ((in 35 reviews)); "People on the team are great" ((in 35 reviews)); "Plenty of hours Great coworkers The company and department celebrated the employees frequently plus had many events" ((in 19 reviews))

What are the cons of working at Sentry according to real employee reviews?

"Poor management and very political." ((in 45 reviews)); "Training is poor." ((in 15 reviews)); "management is completely incompetent and upper management is completely oblivious to this somehow" ((in 15 reviews)); "Management won't question/challenge another manager, very fearful of "sticking their neck out"." ((in 14 reviews)); "High work load having people work 50 hrs/ week." ((in 11 reviews))

What are the top reviewed Sentry locations?

Stevens Point , Madison , Goldsboro , Davenport , Scottsdale , Richmond , Irvine , Middleton , Los Angeles , Salem , New York , El Paso , San Francisco , Atlanta , Chicago , Las Vegas , Keizer , Appleton , Plover , Raleigh , Nashville , Cincinnati , Denver , Oregon City , Elizabeth , New Brunswick , Freeport , Edwardsville , Vienna , Saint Louis

Sentry reviews

3.8

74% would recommend to a friend

(676 total reviews)

Pete G. McPartland

86% approve of CEO

85% positive business outlook

Ratings by category

4.1

Work/Life balance

4.1

Compensation and benefits

3.9

Culture & values

3.7

Diversity & inclusion

3.7

Senior management

3.6

Career opportunities

Sentry has an employee rating of 3.8 out of 5 stars, based on 676 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sentry employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

676 reviews

4.0

Aug 23, 2023

Good Employer, some great managers, corporate has room for improvement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay range, nearly no weekends, recent addition of tuition reimbursement and restructured PTO is good. Onsite Aspirus clinic is nice, cafeteria stipend for on site is appreciated. Hybrid work schedule is appreciated as well. Recent commitments to IT upgrades are a nice change. Comfy chairs, nice standing desks, and encouragement to personalize work space. Lots of CE opportunities. While I will not mention names, my direct manager makes me feel supported and never micromanaged. The managers under the new 3rd floor director are all very helpful and I cannot express how much their experience and guidance is appreciated.

Cons

Claims is not for everyone, it is stressful, taxing, and hair pulling at times. Salaried employees don't enjoy quite the amount of freedom with scheduling that is present in other companies. Lots of shuffling of desks as well, it can be frustrating. Smart casual dress code seems to apply to some people but not to others (no shorts allowed doesn't make sense). During company wide campaigns, sometimes it can feel like bullying or pressuring into participating.

Sentry Response

2y

I appreciate your feedback. You’ve mentioned many of the benefits we offer our employees enjoy that go beyond competitive pay. I’m pleased to see you have a good relationship with your manager. Take advantage of that relationship to discuss daily challenges and successes. Our culture of two-way feedback is how we continue to make Sentry a great place to work. Javier Sotelo – Senior Director of Talent

4.0

Aug 23, 2023

Sentry Account Manager - Dealer Operations

Account manager

Recommend

CEO approval

Business Outlook

Pros

Work from home and independently without having a manager looking over your shoulder. Good job if you don't mind cold calling in person and hunting for new accounts. I enjoyed developing relationships with my accounts helping them with their insurance needs and educating them on current trends in the Dealer market and insurance trends.

Cons

Since you work from home management assumes that you are slacking off. They require you to submit insurance quotes, Most Account Managers often submit quotes that they know will be impossible to close because of the prospect's loss record. This just gums up the underwriting process and delays quotes for the real accounts you are trying to close.

Sentry Response

2y

Thank you for your review. You’ve highlighted a key component to our business—building relationships and getting to know our customers. Our sales approach reflects an important balance between pursuing new business and retaining existing customers. We have tools that help Account Managers focus on quality opportunities to maximize their success. Thank you for your feedback. John Hyland - President of Direct Writer, Life & Annuities

4.0

Aug 1, 2023

Solid Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

-lots of flexibility -great people -good products

Cons

-minimal training -management could listen to suggestions more

Sentry Response

2y

Thank you for your review. I appreciate your recollection of what makes Sentry a great place to work and one of the leading mutual business insurance companies in the U.S. Our company is built on conversations and forming longstanding relationships—including with our employees. We’re always trying to improve our processes, and that includes listening to those directly involved. John Hyland - President of Direct Writer, Life & Annuities

Viewing 136 - 138 of 676 Reviews

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Good Employer, some great managers, corporate has room for improvement

Sentry Account Manager - Dealer Operations

Solid Company

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