Sephora reviews

Hours will get cut if the store can't reach it's sometimes unreasonable goals, my team has a swearing problem which feels unprofessional. I really don't like Sephora's return policy, it's too loose and products are thrown away with a huge amount of waste, Any cons associated with retail( standing on feet, customers, nights/weekends,ect), I work in operations and there is a subtle feeling that skin, operations and cashwrap are inferior to color based on that we don't receive standard uniforms or nametags, and we also receive less gratis and no opportunity for service contests. We are also assumed to be thieves by our managers and have to have our personal belongings searched before we leave the store which feels invasive and at times humiliating. There is essentially nothing you can do when you know someone has stolen an item.

The pay isn't the best, in my opinion, especially with having over 10 years of customer service experience - I know my work ethic and experience is worth more than $10/hr. It is more than minimum wage but I have a degree in Merchandise Marketing, therefore I feel that its appropriate to expect a bit more. My manager tends to micromanage (which can be extremely annoying when you are older than your manager and have more education and experience), she talks to employees as if they aren't capable of making wise decisions, and plays favoritism with employees and customers that aren't "fairer skinned" or "wealthy" looking. (ex. If I am helping a woman of color with a ColorIQ match or something my manager will hover for a few minutes and then go on and do something else, however, if I am helping a fair skinned woman then she will hover and butt in to the conversation and usually find a way to pull the customer away from me) The training was inconsistent, I had to learn alot on my own, and some employees are given opportunities to do CM (Custom Makeovers) while others are completely looked over. ***with this particular CON, I must say that I am a very verbal employee and I like to make my goals known from the beginning. I expressed that I was interested in working in the Skincare Education world and have recently expressed that I would like more Color Education training because my makeup skills have improved so much (self taught). I am now the only dark skinned employee (when I started there was an AA lady working there but she left for a different opportunity and a aspiring makeup artist who is biracial quit because of the discrimination, favoritism, and overall unprofessional behavior that goes on at our location. The scheduling is inconsistent and my manager is disorganized and forgetful. (ex. I was hired on PART TIME (not seasonal) with another young lady and we were told that we were going to receive a uniform before holiday. Fast forward 3 weeks ago, the young lady that was hired on with me told me that she was told that she could expect her uniform soon but that I wasn't getting one because I am just working as seasonal but was told not to tell me that. 1. Its very unprofessional to gossip. 2. If she wanted to change my employment status from Part Time to Seasonal why wasn't that communicated to me and why was I interviewed for the Senior Education Consultant position? (feelings were crushed because I work hard and am still very unappreciated). I have been looked over for two months of Gratis at this point. The one time I did receive Gratis, my product bag was missing 4 products that everyone else received in their bags. I know this because you have to check mark everything you received on this list and sign it. Mine was the only gratis bag that was shorted on products.