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Service Express

Engaged Employer

Service Express reviews

3.4

56% would recommend to a friend

(439 total reviews)
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Ron Alvesteffer

65% approve of CEO

26% positive business outlook

Ratings by category

3.8

Work/Life balance

3.4

Culture & values

3.2

Compensation and benefits

3.1

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

Service Express has an employee rating of 3.4 out of 5 stars, based on 439 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

439 reviews
1.0
Jun 19, 2022

Not a good place

Field service engineer
Recommend
CEO approval
Business Outlook

Pros

Benefits are good considering the size of the company.

Cons

Overwork, under appreciated. Management are disconnected from reality. They try every trick to cut down your pay, especially when it comes to overtime. Mileage reimbursement is abysmal. They are so cheap especially when it has to do with the field engineer. Sales are getting unlimited fund.. Field engineer not at all. If they could service customer without using us they would in a heart beat. Oh, they are never wrong.

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Service Express Response
4y
We appreciate your feedback and transparency. You can also connect with our Human Resources Team to discuss this further so we can understand your employee experience. Thank you!
5.0
Nov 15, 2016

Field Service Engineer

Field service engineer
Recommend
CEO approval
Business Outlook

Pros

The people and the opportunities. SEI values it's employees and strives to let people learn from their mistakes. The pay and benefits are very good and the culture is one of working with the Employees' vision goals. We care passionately about our 4 core objectives: Excellent Customer Service Employee Engagement Margin Retention Revenue Growth It's how we get things done - the right way.

Cons

As a Field Service Engineer, ON Call is a necessary part of the job. Work/Life balance can suffer from time to time. SEI tries to accommodate this as much as possible.

3.0
May 21, 2026

Was a great place to work

Account executive
Recommend
CEO approval
Business Outlook

Pros

Some really good people who were considered friends. Had a great culture and a very organic growth mindset. Now being Park Place, they will have a very strong hold on the third party market which should increase margins for sellers. The support offerings have grown too which will allow for increased "stickiness" within each customer.

Cons

Certain events transpired that left the company, which was once great, reminiscing about the good ol days. This also may have caused a bit of a clash between the two cultures, and daily expectations, quotas, metrics, etc., merging into one (merely speculation).

Viewing 109 - 111 of 439 Reviews
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ReviewsService Express reviews

Glassdoor has 453 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.