Service Express reviews

You won’t walk through anything at Service Express that you’re not going to experience in any other career or company that’s growing. Be open to change and adapting.

Ever since we were acquired by VCs, things have taken a turn. There's a lot more push for numbers, and we chase revenue as if it were our only goal, when it's just 1 of 4 of our Core Objectives (Excellent Customer Service, Employee Engagement, and Margin Retention being the other 3.) We're chasing this BHAG (Big Hairy Audacious Goal *cringes*) of being a $500M company by 2025, and at even our current breakneck pace, feels like we won't make it there. God only knows what will happen to us then. (Why can't we be a $350M company with better margins/ROI for our faceless overlords? We could be a $500M company at 40% profit, or a 350M company at 60% profit and be roughly in the same spot. (disclaimer: I am not in finance.)) There may need to be some hard conversations to get back to where we were, and it might displease the VCs, but we're losing people and customers because we lost sight of some of these objectives. They're meant to be like legs of a table, but with revenue growth being far and away the top priority now, things are falling off the sides. We need our managers to be more available (see more in next section.) We need better training to continue to grow within our job roles. We need to take our foot off the gas sometimes, like a sabbatical to avoid burnout, or shorter hours in less-busy seasons. These are common perks that we've never had, and it's becoming necessary to give them a hard look.